99 Madison Ave., New York, NY, 10016
at 29th St.
By AnnoyedCustomer on 6/19/2013
I ordered 6 custom shirts from 20 Peacocks. At the fitting I asked if they looked big + mentioned that the sleeves were too long. It did not look like a custom shirt, it looked like a big shirt. The clerk (who is not a tailor) pinned them + said that it would take another 7-8 days to get the sleeves shortened. The sleeves still looked a little billowy when I returned, and so I asked if they had been tailored from the shoulder + was told yes. When I got home, I realized that they had been clearly tailored incorrectly. The sleeves actually looked bigger from the armhole to the cuff. I immediately called them. The slightly friendlier other clerk told me that this is why she never lets HER new customers order more than 1 shirt to start so that they make sure they get the fit perfect + that she would call me back to see what they could do. Guess what? No call. Three days later I get an email saying they cannot offer me anything, blaming me for not recognizing something completely different at the original fitting (the armhole size), claiming that they have a one complementary alteration policy (nowhere to be found on their website or my receipt), yet ADMITTING that the shirts were tailored from the cuff. P.S. I checked this with another tailor + confirmed they messed it up, which is why the sleeves now look like trash bags. Congratulations 20 Peacocks. You win my money, but you earn this review.