134 Orchard St., New York, NY, 10002
nr. Rivington St.
By AmityLucas on 4/12/2011
In a nutshell what happened is that they strung me along, the dress was never ready, never ready, and finally 2 days before my wedding (I was dealing with the store in Manhattan but had moved to the Hamptons) they sent me a FAKE dress. It was NOT the Watters brand (have a letter from Watters to prove it) I paid in full for. They sowed two crappy used dresses together in their basement on the LES to make something that looked similar to the one I bought. Ruined my wedding. To this day they have not reimbursed me for the money I spent (they initially said they would when Gina admitted guilt). Evil people - Gina, Maryann and the rest of the people that work there.
By mguel on 11/30/2010
So I've read the other reviews and can only speak to the custom dress process. I was looking for the most spectacular dress at the most reasonable price, and I think I found it at Adrienne's. I dealt with Gina (the daughter of the owner) from start to finish. She designed the dress and oversaw all of my fittings and everything. It was truly a wonderful experience and I loved the final product. I would highly recommend Adrienne's, but I can only recommend it if you are looking for a custom dress.
By laurmingo on 8/25/2010
To make a long story short, my bridesmaid dresses, which were ordered 5 months before the wedding, never arrived. My bridesmaids are now dealing with trying to get their money back from Adrienne's for dresses they paid in full for. My wedding was this past Sunday. After being given the run around for weeks (and reading the newly posted terrible reviews about the store), I ordered dresses from Nordstrom and had them in time for my girls to get altered one week before the wedding. The owner, MaryAnn never apologized nor offered to make-good on the stress or financial burden she caused us. The Better Business Bureau needs to investigate this retail company. They need to seriously revise their customer service plan and ethical practices.
By kfwatson on 8/11/2010
I went for alterations to my dress. Not only did the price of the service get raised twice without my approval, but once I got the dress home some of the stitching was already starting to come undone. Maryann had a lot of attitude about altering a gown she didn't make, and kept blaming every flaw in their alterations on the "low quality" of my already-purchased wedding dress. At my first appointment, scheduled on the phone the day before, she forgot to show up on time. Rather than apologizing for not being able to manage her own schedule, she kept lecturing me that I really should have made an appointment before showing up. On subsequent appointments I had to stand in front of the store for at least 5 minutes, calling or ringing the front bell to get someone's attention. Definitely not worth the time, money or hassle.
By nycitygal1120 on 7/29/2010
I have no idea how this place stays in business. I have been trying since january to get a deposit on a bridesmaid dress that was never ordered. maryann is the worst person i have ever dealt with. She hangs up on people, doesnt return phone calls, she just takes peoples money. karma my friend.
By AmityM on 5/24/2010
I should have written this earlier to help the other innocent brides, but I trusted Gina/Adrienne's would do the right thing, but they have not. When I finally got "my dress" the DAY BEFORE my wedding in Sept. I was shocked to find it was NOT the dress they supposedly ordered for me from Watters!!!! It was a disgusting imposter dress that had been sown together in their BASEMENT - combining 2 used dirty dresses into one. It was the wrong color (cream & DINGY as opposed to bright white), the lace was different, the ruffles were disproportional, I could go on & on, but everything about it was fake. Gina has still not refunded me the $ like she said she would when she admitted guilt to Watters. The replacement dress I had to order did not fit me perfectly and I will forever be upset by my wedding pictures with the ill fitting dress (I didn't wear the awful one she sent - had to have a new one overnighted!!!). She ruined my day & I don't know who would do this to anyone on their wedding day. If you want more details about this horrendous experience I'd be happy to fill you in over email or the phone - firstname.lastname@example.org Please for your own good do not step foot in this store.
By ChocolateSyrop on 5/6/2010
I always knew that I wouldn't be a typical bride - in the sense that I don't really care about the venue, the food, the number of guests, the decor and what not. There was ONE thing I really cared about after the identity of the groom (a great guy, not to worry) and my friends coming to the wedding - THE DRESS. I wanted a perfect dress and I wanted to look really fabulous for that one day. Adriennes Bridal Salon and its team took that away from me - they yelled at me, blamed me for everything that was wrong with the dress (and oh lord - there was something wrong with the dress) and practically kicked me out with the dress after the final fitting. The dress is now hanging in my closet. I can't even look at it. I'll get over it, it's just a dress... but it is my wedding dress. I hope I don't have to get married again but if I do, at least I'll be able to enjoy a new wedding dress experience. DO NOT COME ANYWHERE NEAR THIS STORE!!!
By Leah3t on 12/8/2009
Why oh why did I not read the reviews here first?!? I ordered my bridesmaids dresses from here in September only to find out in November that they were ignoring phone calls from my bridesmaids who were trying to provide sizes and payment info!! Needless to say I cancelled before it could get any worse but I'm still fighting with them to get my refund! This place is ridiculous. I'm only glad I found out early enough to undo the damage.
By kweiss on 10/9/2009
I ordered my bridesmaid dresses from Adriennes in Feb. for an early Sept. wedding. I was not a good experience. They miss ordered one of my bridesmaid dresses. When I called, I found out about this mistake. They said they were going to correct it and the dress would arrive by the next month. I trusted what they said. I called back in a month. It was NEVER re-ordered. The dress finally arrived, a month before the wedding. I asked the store to check that it matched the other dresses. Adriennes told me it was a perfect match. At the wedding, it was a mismatch. It stood out and was apparent to guests and in my pictures. I was extremely upset that they lied to me and would send that dress to my bridesmaid. Seeing pictures, I am even more disappointed. Each of my bridesmaids ordered a different dress within a collection. Three of the dresses were an alternative color. The person at the bridesmaid store was rude and unhelpful. The owner did come in and offered to rework the dresses so they all match. It was done free of charge, but was an aggravating and stressful situation
By AmityM on 9/8/2009
I ordered my wedding dress from Adrienne's in April for a Sept. wedding. I live in the Hamptons. They told me it would be in on such & such date so I drove 3 hours from Sag Harbor to the LES only to be told it was not in the store yet!!!! I went for 3 fittings and when I drove back in for the final which was supposed to only be a pick up of the dress it was not ready. Gina told me to go to dinner & it would be done in less than 2 hours. I drove back to the LES & she said she needed another hour & a half. This was 10pm so I was forced to drive 3 hours home without it. That was Thurs. & this is Tues. and they don't answer their phone. Finally I got them & they said they'd bring it to the best man's apt today. It is still not there & again they don't answer. So I'd say their pathetic service speaks for itself. Don't trust them.