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All Reader Reviews of...

Ambassador Luggage

371 Madison Ave., New York, NY, 10017
at 46th St.
212-972-0965

Avg. Rating

8
Service: 8
Selection: 8
"Recommended"

Average Reader Rating on a Scale of 10.

75% would go back.

Write your own review

Worst Customer Service in NYC

By mma3x on 6/11/2004

  • Overall Rating: 1
  • Service: 1
  • Selection: 1
  • No, I would not go back!

Sold me a defective product, then would exchange it for a replacement 1 week later. Salesperson refused to give me his full name. Shady operation. Stay away.

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167 out of 318 people found this review helpful.

horrible experience

By speck06 on 12/21/2007

  • Overall Rating: 1
  • Service: 1
  • Selection: 1
  • No, I would not go back!

the service here was horrible--pushy and incredibly rude and condescending. if they don't want you to purchase $200 garment bags, they shouldn't stock them in the store. also beware that their refund policy is by exchange or store credit only.

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89 out of 211 people found this review helpful.

over the phone

By Artifice on 5/13/2009

  • Overall Rating: 3
  • Service: 3
  • Selection: (NA)
  • No, I would not go back!

I called to see if they carry London Fog luggage and was transferred to a man who told me "London Fog luggage has been discontinued, they stopped making luggage 50 years ago." He urged me to come in the store, and told me that what I saw online was old luggage, and that I was confusing "online" with "in-store." I told him that he was incorrect, but thanked him for the information anyway. I found the tone is his voice pushy and rude.

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90 out of 168 people found this review helpful.

Delivered as promised.

By engineer29 on 12/30/2007

  • Overall Rating: 9
  • Service: 9
  • Selection: 8
  • Yes, I would go back!

Delivered as promised. I needed a new travel bag quick and they delivered as promised. I knew what I wanted they had it and the price was fair. I have to purchase some additional items in the near future and intend to shop their again.

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161 out of 302 people found this review helpful.

If every shopping experience was this wonderful!

By srsiddiq on 2/27/2008

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

I have to say that when I walked into the store, I felt like I would not be able to afford anything. But the sales staff is not pretentious like other NYC outlets. They are luggage connaisseurs who know their trade very well and guide you every step of the way. The store owner, himself, helped me get the best bang for the buck - and I cannot say the same about other luggage stores. In fact, I thought I was buying it from my own dad. They have an amazing selection, but more importantly a marvelous staff!

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101 out of 225 people found this review helpful.

Best Selection, Got what i needed.

By portoboss1 on 1/5/2009

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

came in for tumi and samsonite. They had exactly what i needed.

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83 out of 160 people found this review helpful.

Great.

By photoop05 on 5/31/2009

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

was able to fit all my camera supplies in a Samsonite duffel they carried. Its great. Recommended especially if staying in Roosevelt hotel nearby.

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69 out of 148 people found this review helpful.

husband was satisfied

By yanke43 on 5/31/2009

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

great selection of luggage.

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70 out of 150 people found this review helpful.

husband was satisfied

By yanke43 on 5/31/2009

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

great selection of luggage.

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87 out of 160 people found this review helpful.

husband was satisfied

By yanke43 on 5/31/2009

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

great selection of luggage.

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88 out of 163 people found this review helpful.

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