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Arthur's Invitations & Prints

13 E. 13th St., New York, NY, 10003
nr. Fifth Ave.
732-899-9858

Avg. Rating

3
Service: 1
Selection: 4
"Not Recommended"

Average Reader Rating on a Scale of 10.

0% would go back.

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extremely poor customer service

By prettyvalentino on 5/11/2011

  • Overall Rating: 4
  • Service: 2
  • Selection: 5
  • No, I would not go back!

I had a very negative experience with this company. I found Vivian to be extremely unprofessional and difficult to work with. She was late for all three of our meetings. Once, I waited for an hour while she was out to lunch, even though she assured me she would be in the office when I came by. I wish I had shopped around a bit more before going with them. I ordered invitations and RSVP cards for a party. There was an issue with the RSVP envelopes where a good number of them were smudged on the back flap. Also, none of the envelopes would seal. I discovered both of these problems when we went to stuff the invites a week after I picked them up, after the envelopes had been hand-addressed. When I called to discuss the problems, I got no apology. They refunded me for the cost of the RSVP envelopes, but when I asked about the cost of invitation envelopes, Vivian exploded at me---accusing me of having haggled with her on the total cost of the job (not true--the job cost over $500), saying that any other company wouldn't refund me a week later, and basically offering a number of (non)excuses for their sloppy work. The final straw was her insulting me by saying "I don't know who has wedding invitations digitally printed anyway. . . If you pay for polyester, you should expect polyester" They obviously care very little about the quality of their work and about pleasing/keeping their customers, so I would NOT recommend them to do a project you care about.

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53 out of 111 people found this review helpful.

terrible, this description of the shop on NY Mag is a complete lie

By nyc_shopper on 2/14/2011

  • Overall Rating: 1
  • Service: 1
  • Selection: 1
  • No, I would not go back!

I don't know who wrote this review for NyMag, but it's complete lie. They don't have anyone in-house that is capable of doing a custom invite. And what is worse, they will lie to your face and say they are capable of it then you'll receive a proof that looks like a 6 year old created it. I'm not a graphic professional or anyone who even works in the industry, but after our terrible experience I recreated my own invitation design and was able to fix all of the crap design problems that their own "in house experts" couldn't. I assume their printing quality is also suspect. We made the mistake of trusting what they told us they could do and had to argue with them over a refund because they said we "canceled an order." Nothing was canceled, they were just too inept to finish the job.

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72 out of 138 people found this review helpful.

Dont go there they rip you off

By tonyd on 11/19/2008

  • Overall Rating: 4
  • Service: 1
  • Selection: 6
  • No, I would not go back!

I did went there and i order some wedding invitations.they toled me the job will be done in a couple of days.ok i got the job ,my sister went there to pick it up.it was horrible,the Pantone color i picked was completely off and .they offer me 30% off to take the job the way it is.i don't think the owner they toled me his name was Arthur know anything about the business.he talks,no clue,and bite his nails when you talk to him.He spits at you,Disguising

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90 out of 177 people found this review helpful.

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