- READER REVIEWS
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148 Mercer St., New York, NY, 10012
nr. Prince St.
Much improvement needed.
By euanemacleod on 4/7/2011
I was visiting the city, so I decided to take a trip to Chelsea as the store is separated from any other designer boutique in the Upper-East Side, apart from Comme des Garcon which opened afterwards on the same street. I had the address before hand, but despite that, myself and the taxi driver were finding it difficult to locate it, I can understand that Balenciaga is an "Exclusive Brand" but could they have found anymore of a remote location? I eventually ended up at the store front. The surroundings were extremely deserted, almost no people walking on the sidewalks, factory like buildings, art workshops and galleries mostly. You would presume that the two floors above or the entire building are part of the store, but instead you walk down a mile-long corridor, which almost made me turn around and walk back out when i saw an intimidating security guard glaring in my direction at the end. The concept of the store is just depressing and very industrial. The atmosphere was such a yawn as there was very few customers the staff had to interact with. The staff also seem lifeless and cold, and I felt like I didn't want to bother them, as it was difficult to get their attention and whenever you did you couldn't get any information out of them. The selection and variety of sizes and colours was okay, but overall I wouldn't bother making the treck out to this store. I would rather make a purchase in Barney's whenever in Manhattan as the overall experience here is awful.
By TheVlad on 3/23/2011
Great to see what's on the runway and more being offered on the sales floor. The staff seems miserable. The security guards are relentless. Decent selection. Depressing atmosphere. Rather shop for Balenciaga wherever else possible.
By asesu on 3/16/2007
Despite the excellent merchandise, hip location and futuristic store design, the shopping experience left much to be desired. The indifference shown by the sales personnel, the uncomfortable sense of being watched by a security guard combined with a limited selection of garment sizes made for a poor shopping experience. Prefer shopping for Balenciaga at Barneys, where the salesman is nice and helpful.
By belisa407 on 3/14/2005
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