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Best of Scotland

581 Fifth Ave., penthouse, New York, NY, 10017
nr. 47th St.
212-644-0403

Won't shop there again

By neilmac on 6/23/2012

  • Overall Rating: 3
  • Service: 1
  • Selection: 5
  • No, I would not go back!

People have written about the superior quality of the cashmere sweaters this shop sells, and they are right. But I found the selection to be nothing special, and the service poor. After buying several sweaters from them, despite the occasional lecture from the owner, I purchased a six-ply sweater jacket as a gift, after he guaranteed I'd be able to exchange it if it did not fit. It did not, strangely, although other sweaters in the same brand had fit in the same size. In any event, when I called, he told me he'd been burglarized, and that he was having a hard time with insurance, and that "there is nothing I can do." No offer to contact the manufacturer for me. But he did say he thought it would be a good idea if I did that myself. I sympathize with his troubles. But if he decides to remain in business, he won't be doing any more with me.

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