54 Greene St., New York, NY, 10013
nr. Broome St.
By AdamR on 3/19/2012
We purchased a (very expensive) coffee table from Boca Grande. A week in our home and it cracked down the center beam. Boca Grande told us that the humidity change caused the table to be DEFECTIVE and attempted to fix it, instead of fixing it, they MASKED THE PROBLEM and after a few days the now JAGGED EXPOSED EDGES were waiting for my now 8 month old to play with. We called Boca Grande again and were provided with excuses for the next 9+ months... "Oh your replacement table didn't make the last shipment, don't worry, it will make the next shipment" - 3 months later (and 15 phone calls) "Oh two more months and it will arrive" followed by "oh it didn't make that shipment either". And we were just told "we stop negotiating on this matter". I didn't even know we were negotiating? Anyways we're pursuing this legally and I'm sure Boca Grande will eventually be forced to replace our table - in the mean time I wanted to share our story and hope that you are not influenced by Boca's website "As proof that we stand behind our products, we offer lifetime warranty. We will change your broken furniture or fix any problem. Period.". Not our experience at all! This reviewer believes they should be forced to change their website to read: "After you purchase our defective product, we string you along, give you excuses and excuses and hope you get frustrated enough and go away".
By ilovenewyorkmag78 on 8/4/2011
Boca Grande is one of my favorite furniture retailers. I love to stop and look at the latest pieces they've been working on, and I have several pieces in my home. My dining room table was custom-made by Boca Grande. I saw an image of this beautiful teak table in one of my favorite interior design magazines, and I fell in love. That particular table was slightly too small for my dining room and the stain wasn't dark enough to blend with my current furnishings in that area, so I took the image to Boca Grande and explained what I was looking for. They were excited about working with me on this project, and they used my dining table image as inspiration for the most beautiful table I've ever seen, which now is in my dining room! Don't miss what they have in their shop, but also don't forget that Boca doesn't limit you to what you see.