By mike234 on 12/24/2008
I was astonished at the poor customer service at Borders. The online website has very little selection (compared to Barnes and Noble or Amazon) and higher prices. I assumed that at least the brick and mortar store would be acceptable - that must be where they placed their focus, I thought. Slovenly shelving, poorly read staff (in a bookstore!) that did not know how to locate products. The prices listed as "sales" were higher than normal prices at B&N. Yuck.
By angelique24 on 4/16/2003
Ever try to order a book from Barnes & Noble? Or get them on the phone? Or how about, just get information on a book? The quest for finding good nonfiction books--e.g., art & art history, cooking, world history/politics, self-help, alternative medicine, home decorating, collectibles--is a pleasure at Borders. Their variety is exceptional and service unbeatable. At Borders, the salespeople are on a mission to help you, intelligently, quickly, expeditiously, cordially. And they understand that New Yorkers hate to wait on line. Honestly, now, have you ever had a really great experience at B&N? Try Borders then. Caring service at a chain bookstore. A new and very welcome concept.