712 Madison Ave., New York, NY, 10065
at 63rd St.
By Bostongrl34 on 6/23/2009
David Yurman is supposedly a high end jeweler, but after just four months of wear a stone on a piece I owned came lose. The flagship store on Madison deemed it wear and tear and charged ME $60 to pay for it to be fixed. AFTER FOUR MONTHS! I probably only wore it ten times. The customer service is terrible, the quality is terrible and this has completely ruined my view of Yurman. Jewelry has a 200% mark-up as it is. Don't charge me because you didn't make a quality piece of jewelry in the first place. RIDICULOUS. Save your money and go someplace else.
By Milo007 on 7/27/2011
I actually was given a Tiger Eye ring for my birthday 2 years ago and since then loved their jewelry. When I was shopping for my wedding band I went to a dozen places to try on rings but decide to stick with David Yurman due to the quality of there work and reputation. I went 6 months prior to my wedding to buy my ring. The sales rep that helped me on my purchase suggested I should purchase a size 8 ring because in the summer my hand will swell up. Again I am no ring expert so I relied on the sales rep expertise. I bought the ring they recommended. One month prior to the wedding I tried on the ring and I still wasn't happy with the way it fit me. I went back to the store and they re measured my finger and agreed the ring was too big. They had suggested a 7 1/2 would fit just fine. After my wedding I notice the wedding band would fall off while I was either taking a shower or washing dishes. I called the store before I went away to my honeymoon and informed them of the issue. I left all my contact information and they said they would follow up with me when I got back from my honeymoon. A month went by and I never heard back from no one at the store so decided to go in person. I was polite about the situation but stressed how frustrated I was going back and forth with the ring nightmare. The sales rep who helped me in the men's department stated that they did nothing wrong. That was not the answer.
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By bigdog on 12/8/2005
Great for selection. Lousy for bargains. Snooty, pushy help. I'd go to see, touch, feel - then bid on eBay.
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By theob1 on 4/5/2009
Recently visited your NYC boutique and purchased a stunning Pietersite mens ring. Excellent service and quality - I highly recommend a visit.
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