- READER REVIEWS
All Reader Reviews of...
62 Stone St., New York, NY, 10004
at Mill Ln.
Employee training, s.v.p.
By Jan19 on 7/22/2008
Financier is my favorite pastry chain, but I don't know if I want to go back to the Stone street location. I ordered a cup of Today's Soup to-go at the casher and waited for more than 5 minutes. Seeing some customers after me being served, I went back to the casher and told her I was still waiting for the food. She was chatting with her colleague (!) but turned to me, saying "huh? what are you waiting for?" no memory!!! no friendliness. no compassion. After a short while, my soup came out. She was like "here we go!" Again, no smile. no apologies. I am not expecting a Ritz-Carlton kind of service at a pastry chain, but don't they provide customer service training to their employees? (Some other employees there were friendlier, though - and I LOVE the food)
- The best reviews give a clear sense of why you liked or disliked a restaurant, bar, or store. And that means details. Mention specifics dishes, type of crowd, pros and cons...
- If it's helpful to compare one place to another, go for it.
- Come up with clever, funny, pithy subject lines, and write in the first person.
- Don't forget to read the user rating guidelines and rules.