2299 Broadway, New York, NY, 10024
at 83rd St.
By Leil81 on 3/2/2011
I went this afternoon with a 3yr old im taking care of. I saw three old salesmen standing there like im invisible.. So i asked the saleslad if she could help me, she said - "ill be right back hon".. So i sit there waiting for her... 2 min passed i asked her if shes helping somebody and she said, " oh were all helping everybody at the moment".... Wtf, i mean why she said that?!?? Is it because i have a stroller and the child im with have a different color?!?? I just didnt say anything coz i dont want my 3 yr old see me mad..i make sure their management will know about this.
By jogo on 7/27/2010
I just went back to return a pair of shoes I bought yesterday, and when I told this to the nice girl at the register, she wasn't allowed to make the exchange. I wondered why. And then along comes a man who seems very stern and ready for a fight. After a close evaluation of the pair of shoes, he asks, "What would you like to exchange these for?" I said, "Nothing. I'd just like a credit." He said, looking me straight in the eye, again, prepared for a fight. "No money back, sir. Just a store exchange. It's written all over the back wall here." Oh, I see now. Every time there is an exchange, they know they're in for a possible fight...because they know NO ONE reads the walls in back of the cash registers!!! They know this. They know it's sleazy. They must have tons of confrontations over this when people want to return their shoes. That's why the nice girl at the register had to get the stern man for the exchange. He obviously handles all of the confrontations. He was rude, obnoxious, and condescending. If the store were up front and honest, they would tell every customer that there is ONLY STORE CREDIT at the time of purchase -- but NO. They sleazily put it on the wall, so that if you don't read it (and who does??) you're stuck! "It's all over the wall for everyone to read," says the stern man ready for a fight. Give me a break! It's rude, sleazy, and greedy! After I use my credit and get another pair of shoes, I'm never giving them another dime. SLEAZY!!
By ProblemswithHarrys on 3/14/2010
I am a frequent shopper at Harry's at recently have been VERY disappointed with the service. To make it into the store, you first have to walk through the crowd of Harry's salesmen on break smoking outside. Then when you get inside it seems as if no one is there to help you. After finally getting the attention of a salesmen, they are not much better. I found them to be unfriendly and rude. When you ask for a certain shoe, odds are that they don't have it! They will bring you up some other shoe instead that you just don't want. You really need to pick up you're act, Harry's. For other costumers, I recommend shopping at either Tip-Top on 72nd Street, or some other store, but trust me don't go to Harry's, THEY ARE THE WORST!!!
By avenger on 6/30/2009
The binding came off the vamp of a pair of shoes the first time I wore them. I went directly to Harry's, where they refused to give me a refund. "Store policy," apparently divine and immutable. So I got another pair with the credit, and never shopped there again.
By mellon262 on 6/10/2009
I bought a pair of shoes that ultimately were too small for me. I did not know it until I wore them to work. They were not uncomfortable in the store. I have bought many pairs of shoes there. They refused exchange the shoes or make good on them. I had to buy another pair of shoes to get home. There was another woman in the store complaining her shoe was defective, because one shoe fell apart. They said she must have walked too hard on it. They refused to take the shoe back because she had worn it.