23 Park Row, New York, NY, 10007
By tsarstepan on 10/29/2010
Asked the attendant what was the largest size card I could get for a Sony-Ericsson Equinox phone. According to the gentleman, he looked it up and told me the limit was 16GB. So I bought a new 16 GB Sandisk M2 Memory card from J&R. Alls well... seemingly. The card worked in the phone for 2 and a half months then died in my phone. Called T-Mobile tech support, they told me that 16GB memory card should not have been used in my phone. They suggested I take the card back to where I bought it. Dropped by a T-Mobile store for a second opinion, they told me the same thing. 8GB's is the maximum size memory card and I should go back to the store of purchase. Dropped by J&R today and told them of their error. They obviously ignored their responsibility and told me to chase down the manufacturer despite the fact that J&R should not have sold me an incompatible card in the first place. The responsibility buck? Where does it stop? In fairness, everyone so far is shoving the customer service burden onto the next level. This time, dealing with a barely visible tech support system (Sandisk) that may or may not even acknowledge the card problem, it still doesn't excuse the management of J&R for just ignoring their own responsibility in this debacle. They will not get my patronage ever again. In fact, I'll steer friends and associates away from the store as much as possible.
By SFCE on 12/5/2009
I ordered a computer from J&R while deployed to Iraq almost a year ago and it never showed up. The postal service has been very helpful but J&R's customer service department has been running me in circles with policy changes for their insurance claims. I still have not seen any action taked on their part and I am out almost $2000. If this was the last electronics store on the planet, I would still not purchace from them. Customer service should be any retailer's number one priority.