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J&R Music and Computer World

23 Park Row, New York, NY, 10007
nr. Broadway
212-238-9000

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Very Poor Customer Service

SFCE from 98155 | Posted on 12/5/09

Overall Rating: 5 (Mixed Reviews)
Would you go back? No
Do you go there for bargains? Yes
Do you go there to buy gifts? No
Quality: 5
Service: 1
Selection: 8
Value: 5

I ordered a computer from J&R while deployed to Iraq almost a year ago and it never showed up. The postal service has been very helpful but J&R's customer service department has been running me in circles with policy changes for their insurance claims. I still have not seen any action taked on their part and I am out almost $2000. If this was the last electronics store on the planet, I would still not purchace from them. Customer service should be any retailer's number one priority.

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