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All Reader Reviews of...
Kleinfeld
110 W. 20th St., New York, NY, 10011
nr. Sixth Ave.
646-633-4300
| 3.1 | "Not Recommended" Average Reader Rating on a Scale of 10 |  |
Worst Dress Shopping Experience, By Far
pbirnberg from 10009 | Posted on 9/10/09
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Wedding dress shopping should be a special, fun, exciting experience. Right? Not at Kleinfelds! They are rude, pushy, and snotty. They don't care if you look good or about fashion. They only care about getting you to spend as much as possible by making you feel really bad about yourself & your budget. After I told my consultant my budget ($3,000), she told me, "the average dress they sell is $6,000." Now, I know it's a low amount for Kleinfelds but I also know people who spent that amount or less there. Nevertheless, it was her attitude that insulted me. She proceeded to walk me into a warehouse-like room to look for dresses on my own while she took a 15 minute phone call. The rest of my appointment, I was pressured like I have never been pressured before...and I'm a litigator! I RAN out of Kleinfelds like my life depended on it.
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They make you feel like you aren't good enough
rosehoff from 11561 | Posted on 2/18/09
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I shopped at Kleinfelds by appointment. They told me 45 mins into the appt.... "You have 20 minutes left"... They told me on the phone that I would have about 1.5 hours. I felt so rushed.. I also had a woman who couldn't be more annoying. She made me try on this ridiculous Pinnina dress that was way out of my budget and didn't fit my body. She was wasting my time but rushing me!! I felt fat b/c she kept saying.. "Not for your Body!". Thought they were famous for a reason. The place is beautiful but like a factory. I bought a James Clifford elsewhere.
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Not Worth the Hype
Azura_Skye from 11211 | Posted on 12/13/08
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Kleinfeld was my very first bridal appointment. I was informed by others beforehand that representatives at bridal salons take good care of you and are attentive. In my experience, true to a certain extent. I had no idea I was going to end up under an overbearing sales assistant who WOULDN'T allow me try on the ones I was interested in. She input her opinions on what looked good or not throughout the entire time, as if it was HER bridal appointment and not mine. At first I let it go, but it kept recurring. That was annoying. I was hoping to spot a dress or two I was interested in, but with such time wasted - it was definitely a huge disappointment, especially it being my first bridal appointment.
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"latin brides are known to not want to spend too much"
Vanegrl from 07030 | Posted on 11/21/08
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Kleinfelds was one of the first places I went to because of their selection. After trying on a few dresses I decided to come back to try on a couple I liked for my mom. I noticed I was given a different consultant/salesperson, a latin woman. I was told by her, who was nice and helpful, that her bosses assigned her to help me this time around because she would "understand" my culture & latinas are known to not want to splurge on their gown. Something to keep in mind if you're a latin girl like me beginning your wedding gown trek.
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Horrific Experience!
janet324 from 11782 | Posted on 9/28/08
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i should of taken the advice from all & everyone that had been there before me. They suggested (strongly) not to shop there. The manager and owners need to learn to respect their clientele. Their manager, Joan, with her condescending, above-all attitude, needs to go...and maybe they need to change their sales tactics. Wonder if their partner Mr. W. Rogers, knows how they treat their customers??? They made what should of been a wonderful experience into such a regretful event. In visiting a few other bridal stores since, I Have experienced the Joy of shopping for my dress and bought one. Now I just need to forget I was ever at Kleinfeld but I will be sure to pass my experience at Kleinfeld on to future brides before I do. I should of listened!!!!! My Equation of MY Kleinfeld visit= Pressure Sales= Rude Managers=Deal Closers=Bottom Line = USED CAR DEALERSHIP
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Suprisingly pushy; hard to make your own selections
sarahkrasnow from 10034 | Posted on 9/15/08
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On the day of my appointment there was a Melissa Sweet trunk show, and my saleswoman made a point of showing me only those designs first. She also involved the designer's sales rep as I tried on the dresses - as if the woman trying to make a sale would give me an objective opinion! The Melissa Sweet rep in particular was very sugary and pushy, telling me that when the right dress comes along, you have to go for it. Then the Kleinfeld's saleswoman joined in and said that I had to make the decision that day or the next, since the trunk show would be over. She made it seem as though the dress would be impossible to get after that, though I'm sure other stores must carry the line. I have been to many gown shops, and never once was anyone so ridiculous as to suggest that I make a decision that day, before my mom or any other family had a chance to see the dress.
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the WORST!
lorae from 11215 | Posted on 9/6/08
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bridal consultant: JENNIFER RAYMOND. she and the store suck. they only cater to one specific type of bride and do not respect your decision making process. *she didn't listen to what i wanted and couldn't grasp my style *she told me that i should be more prepared before i come shopping....how dare her! *she told me that there were no trunk shows or sample sales coming up. yo JENN...the event's are posted loud and clear on co. website! wrote an email of complaint to the owner. his response...."that's hard to believe. JENNIFER RAYMOND is one of our best bridal consultants. i refer her to all of my friend's daughters." hey sherlock! of course she's going to treat your friends daughter's like queens!!!!!!!!!!!!!! it's unprofessional to be so clueless about what goes on behind closed doors! kleinfeld LOST MY SALE. & JUNKO YOSHIOKA made a $5000 SALE OFF ME....and my gown is custom made!
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Despite the horrible reviews . . .
mc10006 from 10006 | Posted on 7/15/08
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I had a great experience at Kleinfelds, but I think it depends on who you get. The first two times I went, the woman who helped me seemed to bring me dresses that I did not like and was really pushy - in fact the second time I went, she exclaimed "Are you ready to make a decision" even though my wedding was still more than a year away. Then, I requested a different sales associate, and they gave me Sarah. She was awesome! She was very patient - not pushy at all and gave helpful advice. On one visit, I had a list of 10 different dresses - and she was actually able to bring in 7 of them. One of the problems I have with other places is their selection - I would bring in pictures of dresses, but most of the time the store did not carry that dress. Also, after picking out a few dresses and explaining to her what I liked, Sarah was able to get a sense of my style and bring in some dresses that I liked.
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Make you feel like a shit
gretch from 11215 | Posted on 5/19/08
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I made an appointment for their sample sale, just to see if anything which fit to my budget. They said the dress is starting from $800 on the phone, my budget was max $2000. After waiting for 45 minutes at lobby a lady finally took me to a room and first thing they said was "we do not have anything to fit to your budget." Then she found out she actually had some dress of that budget and she took me to a little room, and prevent me to touch any dress more expensive. She was helping me to try on some dresses, I had to be standing almost naked and kicked around rather rough way, I felt very stupid. She was so pushiy and scarely, I did not feel fancy at all. They did have a good selection (many many dresses with super expensve price tag) but they treat you really bad and I would not recommend unless you wanted to feel like a shit and stupid by not buying a dress with super high price tag with your parents' savings or something. I feel good I did not buy anything from there.
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pushier than used car salesmen
aetyl from 10033 | Posted on 5/1/07
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Huge selection, but I was horrified by their sales tactics. One word of advice: don't bring you mother or anyone else who might cry tears of joy. A weeping mother is a kind of "hard sell" fire alarm that summons all other sales reps away from their clients to your dressing room, where they proceed to tell you and your mother that the dress you are wearing was made for you and you can't possibly leave the store without it. After they pound this into the head of you and yours they tell you that they can only offer you a special 10% discount today and today only. Think about the fact that you might be spending $3K on a dress and they won't even let you sleep on it! You pay an additional $600 for alterations, but the fittings are rushed and the seamstress does what she wants not what you want. Don't expect any good advice from them about underwear either. They'll slap a bustier on you that shows through the dress and tell you its fine just to make the additional sale.
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