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136 E. 3rd St. , New York, NY, 10009
nr. Ave. A
rude service combined with laziness
By erasmoos on 9/19/2008
i ordered a new replacement back wheel from them a few weeks ago. i tried to pick it up, but found that they clearly did not order it. the owner made me wait for the mechanic who "knew the way around better and can find it but is on break." when the mechanic came back 2hrs later, he tried to pawn me off a used wheel that wasn't even the right size and claimed that it'll fit saying, "it'll fit a bit small but it'll do." (does a road wheel fit on a hybrid bike? technically, i guess it could...). when he realized that i'm not an idiot, the shop crew tried to sell me another wheel (not the one i ordered) which was $30 more expensive than what was originally quoted. he finally said, buy it or leave it. clearly, i left it. think twice about buying a bike here as the customer service is horrid. if you are a novice with bikes, don't be fooled by the vintage bikes and puppy in the front, beware as they will try to take advantage of you.
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