- READER REVIEWS
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115 Seventh Ave., Brooklyn, NY, 11215
nr. Carroll St.
By kimberlycartergreenland on 12/14/2011
I went in with my three year old - yes, she likes to pick things up - like a silicone cell phone holder! The woman - I think her name is Susan - flipped out! "You're not even watching her! If this stuff breaks I have to pay for it!" (?) I replied that I would pay for anything my child broke. "Just get out!" And she snaps the holder out of my kids hand "gimme that!" she hissed. I knew I had to leave or I would have gotten all Brooklyn on her. I'm glad to hear I wasn't the only one - I took it personally at first - but it's all her problem. WORST BUSINESS WOMAN EVER. Overpriced earrings, too.
AVOID THIS HELLHOLE.
By TRAGONFLY on 2/22/2011
An absolutely RUDE BITCH of a manager. Not sure at all why this woman works in retail.
By monicat on 12/19/2010
I once loved to shop there and even worked there for one summer. I often spent more than my paycheck on the clever merchandise that Susan selected for the store. She is a great buyer with a sense of humor in her merchandising, she does however not nurture the staff or clients to create a fun experience while working or shopping. What a shame for a place that is packed with toys and gifts! She did not trust me as her employee and she does not trust her clientele either. Why bother being in business? I walked by there today and felt a bit of regret that I'd ever gone in...
Great Buys, Subpar Service
By blasianbuyer324 on 4/13/2010
I stumbled upon Loom while walking in the neighborhood with some friends and I was tempted to go in based on the wide variety of tchotchkes in the window. I was a bit displeased with the coldness and unpleasant nature of the staff member on duty. She didn't make us feel welcomed and she also was not happy to initially answer our questions. After a while, she became a little less frigid. I found a great perfume at a reasonable price and perused the other great items in the store. I'd go back again but would avoid interaction with the staff the next time around.
best in brooklyn
By gisella on 7/24/2009
LoomÂ’s unique, beautiful products and staff have been wonderful since the week it opened and I bought French room spray that smelled like the forest. I was a regular customer until I moved outta Brooklyn. Even on a social worker's budget, I could always find something I loved. Stopping in and looking around was a treat and I never felt unwelcome when I didnÂ’t buy anything. After I was assaulted and mugged in the neighborhood, the staff was so sweet to me and helped me find a purse that I felt safe carrying. I was a mess that day and I will never forget how nice everyone was. One sales woman helped me find a perfect outfit that I wore on my first date with the guy I fell in love with. I've seen staff be patient and gracious with demanding, entitled customers and calm and professional when the store was packed. My favorite items I bought at LoomÂ… a pink winter hat with embroidered flower, elegant Ginger Michelle purse, silver hoop earrings with tiny birds perched inside, green tea perfume, JoeÂ’s jeansÂ… I could go on forever.
it's really too bad...
By kvw on 2/22/2009
...that the owner and her staff hate their jobs. And their customers. At least that's what it seems like. The vibe in this place - despite all the pretty things - is COLD. The good selection of Tano has kept me going back despite the nastiness of the staff. I've bought 10+ bags at Loom. Today something happened that finally put me over the edge. I asked the woman if she had any Boogie Buckets in stock. She looked at me with disdain and said, "no, my customers are bored with that bag. I don't order it any more." "Her customers?!?!" I AM HER CUSTOMER! And not for nothing, the style I asked for is Tano's bestselling signature bag. That was the last straw. I am never going back to Loom. Good riddance. If only I could get back the $3000+ I spent there and give it to a store that treats its customers with some warmth and respect.
Service at Loom is Subhuman
By annabellebklyn on 3/15/2008
I've always enjoyed Loom but an experience I had at their clothing annex was so awful that I will never go there again. I wanted to try on and was told that I would have to wait-understandable as there is only one fitting room in the whole store. I had no problem waiting and browsed some more until finally, 15 minutes later, they room was free. After trying things on I was getting dressed when I heard the salesgirl greet another customer. She then came over to me said, "I don't mean to rush you but I have someone waiting." I couldn't believe that after waiting so long for the fitting room in the first place, I was being ushered out so rudely for someone who had just arrived. I had to say something. "I just want to say," I said, "in a store with only one fitting room, customers should be able to take their time." "You know what?" she snapped, "Don't come back." I was so shocked that I said the first thing that came to mind. "Don't worry. I won't." And I left.
A long time favorite
By billie_k on 6/24/2007
I was surprised to read the two negative reviews, I'm sorry to hear they had negative experiences. I love this place as do so many of my friends. I will say that their return policy is clearly posted in the store and the person didn't say how lmuch time had passed since she bought the purse. Who does returns after the period with no tags? I have always had friendly service and been very happy with my purchases. I just pop in from time to time to browse and even though I'm not buying anything the staff is alway is friendly and helpful. It's a diverse crowd that shops there much like their selection of goods. I find all sorts of wonderful gifts for so many people on my list.
Crappy return policy-Lousy attitudes
By emoney on 11/9/2005
Last night I went back to LOOM to exchange a bag I have never worn simply becuase it falls off my shoulder when worn with a coat.. who knew? I bought it not wearing a coat. WITH receipt and bag in hand I got rejected! No tags, return/ exchange after 2 weeks, no DICE!! Since when is a reciept null and void? What kinda crap is that. Some advice for park slopers, if you don't want to deal with pushy salespeople that practically force you to buy, that also have a really lousy return policy DO NOT GO TO LOOM. Now I am $165 poorer and have a bag that falls off my shoulder! Proud to say I am selling it on ebay.
Awful service, rude manager
By bstimy on 11/8/2005
crappy service. rude
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