- READER REVIEWS
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115 Seventh Ave., Brooklyn, NY, 11215
nr. Carroll St.
best in brooklyn
By gisella on 7/24/2009
LoomÂ’s unique, beautiful products and staff have been wonderful since the week it opened and I bought French room spray that smelled like the forest. I was a regular customer until I moved outta Brooklyn. Even on a social worker's budget, I could always find something I loved. Stopping in and looking around was a treat and I never felt unwelcome when I didnÂ’t buy anything. After I was assaulted and mugged in the neighborhood, the staff was so sweet to me and helped me find a purse that I felt safe carrying. I was a mess that day and I will never forget how nice everyone was. One sales woman helped me find a perfect outfit that I wore on my first date with the guy I fell in love with. I've seen staff be patient and gracious with demanding, entitled customers and calm and professional when the store was packed. My favorite items I bought at LoomÂ… a pink winter hat with embroidered flower, elegant Ginger Michelle purse, silver hoop earrings with tiny birds perched inside, green tea perfume, JoeÂ’s jeansÂ… I could go on forever.
one stop gift shop
By javax84 on 1/1/2004
This exceptional neighborhood gift shop was my main stop for holiday shopping for my grandchildren, two daughters, their husbands, and hard-to-shop-for family friends. Despite the hectic holiday crowd, the employees were charming and helpful; in less than half an hour, I had put together a dozen Christmas presents with the suggestions by the knowledgeable young storeowner and a young man who worked there. The presents were a hit among the 2-year-old (a handmade panda bear made of pink yarn) to 62-year-old (beautiful silver frame). I plan to go there again soon.
A long time favorite
By billie_k on 6/24/2007
I was surprised to read the two negative reviews, I'm sorry to hear they had negative experiences. I love this place as do so many of my friends. I will say that their return policy is clearly posted in the store and the person didn't say how lmuch time had passed since she bought the purse. Who does returns after the period with no tags? I have always had friendly service and been very happy with my purchases. I just pop in from time to time to browse and even though I'm not buying anything the staff is alway is friendly and helpful. It's a diverse crowd that shops there much like their selection of goods. I find all sorts of wonderful gifts for so many people on my list.
great store...great gifts
By seneca70 on 2/24/2005
this store is my first stop for any gift buying...especially for home and body gifts. the service isn't fantastic...but it's forgiveable for the quality of merchandise...be warned...it's tiny and popular--so claustrophobics might want to prepare for quick exit...if they can take their eyes off the merchandise.
Great Buys, Subpar Service
By blasianbuyer324 on 4/13/2010
I stumbled upon Loom while walking in the neighborhood with some friends and I was tempted to go in based on the wide variety of tchotchkes in the window. I was a bit displeased with the coldness and unpleasant nature of the staff member on duty. She didn't make us feel welcomed and she also was not happy to initially answer our questions. After a while, she became a little less frigid. I found a great perfume at a reasonable price and perused the other great items in the store. I'd go back again but would avoid interaction with the staff the next time around.
Crappy return policy-Lousy attitudes
By emoney on 11/9/2005
Last night I went back to LOOM to exchange a bag I have never worn simply becuase it falls off my shoulder when worn with a coat.. who knew? I bought it not wearing a coat. WITH receipt and bag in hand I got rejected! No tags, return/ exchange after 2 weeks, no DICE!! Since when is a reciept null and void? What kinda crap is that. Some advice for park slopers, if you don't want to deal with pushy salespeople that practically force you to buy, that also have a really lousy return policy DO NOT GO TO LOOM. Now I am $165 poorer and have a bag that falls off my shoulder! Proud to say I am selling it on ebay.
By monicat on 12/19/2010
I once loved to shop there and even worked there for one summer. I often spent more than my paycheck on the clever merchandise that Susan selected for the store. She is a great buyer with a sense of humor in her merchandising, she does however not nurture the staff or clients to create a fun experience while working or shopping. What a shame for a place that is packed with toys and gifts! She did not trust me as her employee and she does not trust her clientele either. Why bother being in business? I walked by there today and felt a bit of regret that I'd ever gone in...
it's really too bad...
By kvw on 2/22/2009
...that the owner and her staff hate their jobs. And their customers. At least that's what it seems like. The vibe in this place - despite all the pretty things - is COLD. The good selection of Tano has kept me going back despite the nastiness of the staff. I've bought 10+ bags at Loom. Today something happened that finally put me over the edge. I asked the woman if she had any Boogie Buckets in stock. She looked at me with disdain and said, "no, my customers are bored with that bag. I don't order it any more." "Her customers?!?!" I AM HER CUSTOMER! And not for nothing, the style I asked for is Tano's bestselling signature bag. That was the last straw. I am never going back to Loom. Good riddance. If only I could get back the $3000+ I spent there and give it to a store that treats its customers with some warmth and respect.
Awful service, rude manager
By bstimy on 11/8/2005
crappy service. rude
By kimberlycartergreenland on 12/14/2011
I went in with my three year old - yes, she likes to pick things up - like a silicone cell phone holder! The woman - I think her name is Susan - flipped out! "You're not even watching her! If this stuff breaks I have to pay for it!" (?) I replied that I would pay for anything my child broke. "Just get out!" And she snaps the holder out of my kids hand "gimme that!" she hissed. I knew I had to leave or I would have gotten all Brooklyn on her. I'm glad to hear I wasn't the only one - I took it personally at first - but it's all her problem. WORST BUSINESS WOMAN EVER. Overpriced earrings, too.
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