- READER REVIEWS
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115 Seventh Ave., Brooklyn, NY, 11215
nr. Carroll St.
Service is NOT GOOD
By sbpres72 on 11/28/2004
I was in there today - a Sunday-. Yeah, its the holiday season but you don't need five working a store that size. No room to move around but that is not the worst thing- the sales people hounding over you is annoying. I picked up one item and the clerk stared me up and down to make sure I did not steal it. Not the first time they have made me feel that way. And my roommate, as well. We are yuppies, just like the majority of folks in the neighborhood. If you have an issue with shoplifters --and as a person who worked retail for 11 years-- maybe its because you have to much volume. However, employees that stare you down are not a plus. Great place for gifts and its a great walking distance from my home however the personnel - including the snobby attitude, it's retail for good sakes- need to bring it down a level.
Service at Loom is Subhuman
By annabellebklyn on 3/15/2008
I've always enjoyed Loom but an experience I had at their clothing annex was so awful that I will never go there again. I wanted to try on and was told that I would have to wait-understandable as there is only one fitting room in the whole store. I had no problem waiting and browsed some more until finally, 15 minutes later, they room was free. After trying things on I was getting dressed when I heard the salesgirl greet another customer. She then came over to me said, "I don't mean to rush you but I have someone waiting." I couldn't believe that after waiting so long for the fitting room in the first place, I was being ushered out so rudely for someone who had just arrived. I had to say something. "I just want to say," I said, "in a store with only one fitting room, customers should be able to take their time." "You know what?" she snapped, "Don't come back." I was so shocked that I said the first thing that came to mind. "Don't worry. I won't." And I left.
AVOID THIS HELLHOLE.
By TRAGONFLY on 2/22/2011
An absolutely RUDE BITCH of a manager. Not sure at all why this woman works in retail.
By kimberlycartergreenland on 12/14/2011
I went in with my three year old - yes, she likes to pick things up - like a silicone cell phone holder! The woman - I think her name is Susan - flipped out! "You're not even watching her! If this stuff breaks I have to pay for it!" (?) I replied that I would pay for anything my child broke. "Just get out!" And she snaps the holder out of my kids hand "gimme that!" she hissed. I knew I had to leave or I would have gotten all Brooklyn on her. I'm glad to hear I wasn't the only one - I took it personally at first - but it's all her problem. WORST BUSINESS WOMAN EVER. Overpriced earrings, too.
Awful service, rude manager
By bstimy on 11/8/2005
crappy service. rude
it's really too bad...
By kvw on 2/22/2009
...that the owner and her staff hate their jobs. And their customers. At least that's what it seems like. The vibe in this place - despite all the pretty things - is COLD. The good selection of Tano has kept me going back despite the nastiness of the staff. I've bought 10+ bags at Loom. Today something happened that finally put me over the edge. I asked the woman if she had any Boogie Buckets in stock. She looked at me with disdain and said, "no, my customers are bored with that bag. I don't order it any more." "Her customers?!?!" I AM HER CUSTOMER! And not for nothing, the style I asked for is Tano's bestselling signature bag. That was the last straw. I am never going back to Loom. Good riddance. If only I could get back the $3000+ I spent there and give it to a store that treats its customers with some warmth and respect.
By monicat on 12/19/2010
I once loved to shop there and even worked there for one summer. I often spent more than my paycheck on the clever merchandise that Susan selected for the store. She is a great buyer with a sense of humor in her merchandising, she does however not nurture the staff or clients to create a fun experience while working or shopping. What a shame for a place that is packed with toys and gifts! She did not trust me as her employee and she does not trust her clientele either. Why bother being in business? I walked by there today and felt a bit of regret that I'd ever gone in...
Crappy return policy-Lousy attitudes
By emoney on 11/9/2005
Last night I went back to LOOM to exchange a bag I have never worn simply becuase it falls off my shoulder when worn with a coat.. who knew? I bought it not wearing a coat. WITH receipt and bag in hand I got rejected! No tags, return/ exchange after 2 weeks, no DICE!! Since when is a reciept null and void? What kinda crap is that. Some advice for park slopers, if you don't want to deal with pushy salespeople that practically force you to buy, that also have a really lousy return policy DO NOT GO TO LOOM. Now I am $165 poorer and have a bag that falls off my shoulder! Proud to say I am selling it on ebay.
Great Buys, Subpar Service
By blasianbuyer324 on 4/13/2010
I stumbled upon Loom while walking in the neighborhood with some friends and I was tempted to go in based on the wide variety of tchotchkes in the window. I was a bit displeased with the coldness and unpleasant nature of the staff member on duty. She didn't make us feel welcomed and she also was not happy to initially answer our questions. After a while, she became a little less frigid. I found a great perfume at a reasonable price and perused the other great items in the store. I'd go back again but would avoid interaction with the staff the next time around.
great store...great gifts
By seneca70 on 2/24/2005
this store is my first stop for any gift buying...especially for home and body gifts. the service isn't fantastic...but it's forgiveable for the quality of merchandise...be warned...it's tiny and popular--so claustrophobics might want to prepare for quick exit...if they can take their eyes off the merchandise.
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