2807 Long Beach Rd., Queens, NY, 11572
at Merle Ave.
By blockbusterlani on 1/29/2009
I recently ordered a pair of shoes through their online site. A week later I received the shoes, and they are the wrong size (I wear a size 6 and they sent me size 10). Called customer service and explained to which I was told "Sorry, clearance items are Final Sale, no returns." I said yes, I understand that but you sent me the WRONG PAIR. To which I was told "No matter what the circumstances, all sales are final". So I'm thinking at this point that I've just gotten an incompetent customer service rep or something, and asked (actually had to ask 5 times) to please speak to a manager. Finally got one on the phone, and he told me the SAME THING! I finally gave up and called my credit card company, told them the story and they reversed the charges. So if you order sale items from them, be aware you're stuck with them...even if they send you the complete wrong thing! Thanks for letting me vent! It was the worst customer service I have ever had.