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All Reader Reviews of...

Madame Paulette

1255 Second Ave., New York, NY, 10065
nr. 66th St.
877-268-8873

Avg. Rating

7
Service: 7
Selection: 6
"Recommended"

Average Reader Rating on a Scale of 10.

67% would go back.

Write your own review

Saved my Husband's Hermes Tie!

By stylechicx on 5/22/2009

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

My husband's favorite Hermes tie was ruined during a lovely anniversary dinner, he was very upset. My sister-in-law recommended Madame Paulette, and to my surprise they took the heavy stains out! It is like magic, and I am very satisfied with the results. I would definitely come back for any emergencies to occur in the future.

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196 out of 385 people found this review helpful.

I only trust Madame Paulette with my designer clothing!

By tiffanysfb on 5/21/2009

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

I use to work at a high-end retailer and they only trusted Madame Paulette with repairing their garments. After I left my previous job, until this day I am still a loyal customer of Madame Paulette. Being an avid vintage shopper, I am able to buy vintage Chanel and Alaia pieces that are in poor condition and have them restored back to life by Madame Paulette, and also it is very reasonably priced considering the amazing job that they do...THANK YOU!!!!!

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183 out of 356 people found this review helpful.

Life Saving

By m_a_d_ on 5/20/2009

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

My one and only really really really expensive gown ripped going down the stairs at the Waldorf... UGH, shredded event, I took it to Madame Paulette and they were able to save my gown!!! You can't even tell it ripped. Amazing staff.

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176 out of 356 people found this review helpful.

couture tailoring

By sherp on 9/12/2008

  • Overall Rating: 10
  • Service: 10
  • Selection: (NA)
  • Yes, I would go back!

Galina is absolutely amazing. She took on an almost impossible task and fixed my cocktail dress to its perfection. It was a tricky job as it required taking out the dress which had a built-in corset inside. She was meticulous and finished my dress on time. The only downside is that this place is not cheap. But it was worth every penny for me.

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185 out of 351 people found this review helpful.

STAY FAR AWAY

By uesgrl on 3/29/2018

  • Overall Rating: 1
  • Service: 1
  • Selection: 1
  • No, I would not go back!

Called and spoke with Nakita on Monday, explain that I MUST have the article back before Friday was ASSURED that would not be a problem and told to leave it at the doorman as they come "super early" to pick up items. I hung up and was online looking at MANY of these poor reviews and got a little nervous so I called back (call recorded) and said that I was concerned because a lot of online reviews show that you keep items longer than promised and said I needed to confirm I would have the article back on Thursday. Nakita assured me this was no problem and I hung up. Called today to see the status since I never heard from them. Was told "can I call you back in 10 minutes so I can see if we have it" I was in shock "IF YOU HAVE IT?!?!" It was promised BACK to me today and you don't even know if you have it?? I called my lobby again and sure enough, they NEVER EVEN PICKED IT UP!!!!!!! I called back and the person who answered wouldn't give me the manager and could NOT care any less. She took ZERO responsibility and made ZERO effort to offer any alternative solution. I was going to be a BRAND NEW CLIENT! Maybe this place had its moment back in the day, but STAY AWAY NOW

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3 out of 6 people found this review helpful.

HORRIBLE

By brooklyn1 on 5/27/2007

  • Overall Rating: 1
  • Service: 1
  • Selection: 1
  • No, I would not go back!

I love the ny mag reviews - but Madamme Paulette did not live up to its reputation. I had my wedding dress pressed here in April 2007 - the designer even came with me to provide very specific instructions. (The dress took 9 months to create and since it was a handmade/one of a kind, it had no 'care/material' labels. We took extra precautions.) The dress was: RIPPED at a delicate seam and BURNED near the boning! ALSO - the comb was removed from the vail which I noticed on the way to the church!!!!!!!!!!!!!!!!!!! Needless to say, none of the instructions were followed and it cost almost $300 for the service. GO ELSEWHERE.

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250 out of 673 people found this review helpful.

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