PROFILE
READER REVIEWS

All Reader Reviews of...

Moss

150 Greene St., New York, NY, 10012
at Houston St.
212-204-7100

Avg. Rating

Service:	4
Selection:	5

"Not Recommended"

Average Reader Rating on a Scale of 10.

33% would go back.

Write your own review

Sort reviews by:
Most Recent
Oldest
Most Positive
Most Negative
Displaying 1-3 of 3

ZERO REGARD FOR CUSTOMER SERVICE

By 31610 on 1/4/2010

Overall Rating: 1
Service: 1
Selection: 1
No, I would not go back!

I purchased over $2,000 of merchandise at Moss. One item was to be shipped directly to me once it came in-stock. Almost a YEAR later, I was forced to call the store several times and remind them they still owed me an item. After 2 months they finally admitted it seemed the item was NEVER going to be in stock, so I chose a replacement (not my favorite but I had limited choices at this point) which they then FORGOT to ship until I called yet AGAIN to ask where it was. I e-mailed a complaint to the manager...which he never noticed until I called yet AGAIN to demand a response. Even then, they made no effort to provide any apology or recompense for their total incompetence and zero customer service and follow-up. Moss has no regard for its customers. Go to another store, trust me!

Did you find this review helpful?
Yes No Request Removal
32 out of 69 people found this review helpful.

If you never want to receive the items you've registered for... go ahead!

By alimc on 4/3/2009

Overall Rating: 3
Service: 1
Selection: 4
No, I would not go back!

I registered with Moss when I got married, a while ago granted, and initially got excellent customer service. Recently though, I tried to complete my order with money that was still in our registry fund with them and I have had the most awful experience trying to receive anything! It has been over 5 months since I placed the order and NOTHING has been delivered. I have had to follow up with them numerous times and noone returns phone calls or e-mails. I have asked for a refund of our account (over $1200) and have been told it is impossible. There are other places that carry the same items and have better customer service. Go there.

Did you find this review helpful?
Yes No Request Removal
41 out of 92 people found this review helpful.

THE place to go to kit your home out!

By DMJ on 2/6/2007

Overall Rating: 10
Service: 9
Selection: 10
Yes, I would go back!

This was one of the most exciting shops I have ever visited, and I was looking forward greatly to paying a visit even before I came to New York. If you love cutting-edge homeware and furniture, this store is the last word in cool- I couldnt get over some of those weird and wonderful chairs and the hip table decorations. I couldnt take the kitchen sink back home with me, but I found plenty of small items and gadgets like a great little radio! The great thing is you dont have to splurge loads on the fun of shopping here, and it certainly takes the boredom out of shopping for furniture and everything- your house will be so much hipper!

Did you find this review helpful?
Yes No Request Removal
338 out of 726 people found this review helpful.