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711 Fifth Ave., New York, NY, 10019
nr. 55th St.

Avg. Rating

Service: 7
Selection: 8

Average Reader Rating on a Scale of 10.

50% would go back.

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Poor Service Experience

By LobsterFan on 3/12/2014

  • Overall Rating: 1
  • Service: 1
  • Selection: 1
  • No, I would not go back!

Very unhappy with the repair that is going on with my Omega watch right now and the poor service I'm getting from Omega. In 2012 I brought my water-resistant Omega Constellation watch to Omega's 5th Ave, NYC store/repair center. They overhauled it and returned it with a new 2 year Warranty. Ten months later it stopped again. Their watchmaker said it was dry inside the casing and they would repair it free under the Warranty. Three months later no work had been done on the watch but it had been sent to New Jersey and then to Switzerland. No one told us when or why it had been sent until I called them. The diagnosis was that some liquid had gotten into the water-resistant, sealed casing and stained the face and rusted and corroded the inside of the case. Omega wanted $600.00 to fix this. I told them the liquid had to have gotten inside the watch while Omega had it and was diagnosing it since they had sealed the watch 10 months before and it was water-resistant and dry inside the case when I brought it back to them, and there was no sign of any of the damage they now claim exists (stained face and rusting). Now 7 months later, Omega still has my watch with no work done on it!...

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97 out of 219 people found this review helpful.

This store is beautiful.

By horlogerie on 6/20/2010

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

It's easy to tell that great care has been taken to make this store look as beautiful as it does. All the watches are set to 10:08:32, the displays are immaculate, and every watch in the Omega line is on hand. If you like your Rolexes and Breitlings all mixed up alongside garbage watches, Tourneau is indeed the store for you, but for a serious collector, enthusiast, or someone who wants to see what a watch store CAN BE, the Omega boutique is not to be missed. That is, if you don't mind someone opening the door for you.

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196 out of 352 people found this review helpful.

High-security luxury prison

By burgepe on 3/3/2010

  • Overall Rating: 8
  • Service: 7
  • Selection: 9
  • Yes, I would go back!

It's too bad Tourneau can no longer carry Omega watches because Omega pulled them and created its own flagship store. Why do I say this? Because while one may walk into Tourneau without passing a security guard who opens the locked door for you, at Omega that's what you have to do. It's just a bit stuffy for my taste. They have some beautiful watches but also a rude salesperson who insults you for not knowing the exact NYC sales tax rate, which seems to go up every time you check and makes any purchase at these expensive stores even more exhorbitant.

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164 out of 333 people found this review helpful.

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