By lawrencem on 3/31/2009
I think you get a better customer service by going to Home Depot or Wallmart than Hermes! In the New York store on Madison, there are always plenty of sales people doing nothing while you wait for help. They don't even have the reflexe to come to you. Then, they give you the look from head to toe to assess if you might be "a good customer" meaning you are going to spend serious cash. The treatment is clearly different if you to ask for a fragrance or a $10K purse. The limited supply for best selling purses is a marketing lie. You can get the Birkin, Kelly and others easily from their store in the US. Just ask them if they can get from another store. They don't like to swap merchandise between store but must do it if you ask them or check with another the availability of your product. Yes, Hermes is by far better than Louis Vuitton but Hermes does not have the level of service matching the standard of their product. It's also unfortunate that they hype their brand and products for marketing purpose.
By weber5365 on 12/27/2008
They did not carry the birkin bag I was hoping to get my mother! When I asked if they could order one, they said it was impossibly because there is only one in the world. However, after I left that hell hole, I flew to Paris. In the HermÃ¨s boutique in Paris, they ordered me it without any complaints! One week later, my mothers diamond and crocodile birkin bag arrived. Thank you to the HermÃ¨s store in Paris!