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Pan Aqua Diving

460 W. 43rd St., New York, NY, 10036
nr. Tenth Ave.
212-736-3483

Consistently Rude Service by Owner

By tgtommyrocket on 6/12/2010

  • Overall Rating: 4
  • Service: 1
  • Selection: 7
  • No, I would not go back!

As another reviewer said about this shop, service is key. And the service here is very rude, neglectful, impatient and paternalistic. As a beginner, but a skillful diver who learns quickly, I went to the shop looking for expert opinion and advice so I could make informed decisions about expensive purchases. The owner has been consistently dismissive, disinterested in answering beginner's questions, and on more than one occasion, has insulted me - barely letting me finish a sentence before cutting me off to explain that I should listen to him because I am "ignorant," and "doing it wrong," and he proclaims, "I have only been doing this for 40 years, so I guess I know what I'm talking about." I recommend other NYC dive shops before you go to this one. I found the owner's attitude not worth battling again. So now I shop and try things on at Pan Aqua because it is close to me, but I actually buy my items elsewhere.

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