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All Reader Reviews of...

Pets-on-Lex

1109 Lexington Ave., New York, NY, 10075
nr. 77th St.
212-426-0766

Avg. Rating

6
Service: 6
Selection: 7
"Mixed Reviews"

Average Reader Rating on a Scale of 10.

67% would go back.

Write your own review

Burt the Bulldog

By quinnt33 on 1/12/2011

  • Overall Rating: 9
  • Service: 9
  • Selection: 9
  • Yes, I would go back!

My girlfriend has wanted an English Bulldog for a while, so I bought her one from Pets On Lex for her birthday in October. We had Burt checked by the vet several times since our purchase and he has had no health issues so far. He is a funny dog with a great personaliy and has become a big part of our family. We couldn't be happier with our purchase.

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37 out of 72 people found this review helpful.

Happy Customer

By jefflam on 11/9/2010

  • Overall Rating: 9
  • Service: 9
  • Selection: 9
  • Yes, I would go back!

I purchased a Frenchie from this place and he is quite a character. I paid a pretty high price for him, but he was worth it bc he has brought alot of love and laughs into my life. All of the puppies seemed pretty lively and healthy there when I went in. They all seemed well cared for and the place inself didn't smell bad like most pet stores do. I have had no issues with my puppy so far and don't expect any at this point. Overall, I would recommend this place to other people looking for a puppy.

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38 out of 71 people found this review helpful.

My Experience

By YorkieNY on 8/1/2010

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

I wanted to take the time to write a review about my experience with Pets on Lex. My male Yorkshire Terrier was AKC registered and the breeder who they have been working with for many years took the time to speak to me on the phone before purchasing my puppy. When I received my paperwork I ordered the full registration AKC documents for my dog to see his family tree and every one of his parents back to his great great grandparents where DNA tested purebred dogs. I had the pleasure of initially working with Jack & Kal when I first went into the store. These two guys took all the time in the world to show me their available puppies and share their personal opinions as to which pup would be a good fit for my fiancé and I. Over the course of two days I had the opportunity to meet with all the staff including their owner Lou. Lou clearly is passionate about what he does. I was explained the health guarantee and free vet visits that come with my puppy and I was delighted to see that Pets on Lex works with East Side Animal Hospital to check up on their pets, After picking up my puppy the staff took the time to explain everything I needed to know about my pup… Lou even took the time to go outside and help me hail a taxi. In short I will certainly go back to Pets on Lex and I would recommend them to any one of my friends and family who are looking to work with a trustworthy establishment. Go there and check them out for yourself, I did and I found my best friend.

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33 out of 67 people found this review helpful.

Not a bad experience

By rfetten on 2/14/2010

  • Overall Rating: 8
  • Service: 8
  • Selection: 7
  • Yes, I would go back!

My wife and I recently lost our dog to cancer. He was 15 years old. We went to Pets on Lex today and were pleased with the service and courtesy of the young women who took care of us. I know there are a lot of negative reviews but I did not experience any of it today and we were there for quite a while. We almost purchased a dog but passed on it for the moment. The pets looked cared for and healthy. The store is VERY small. Too small to make a decision due to the crowd. We are going to look for a breeder instead, but I thought I would share that as far as we could see there was no foul play. We were told the puppies were from breeders in the US that they have relationships with. All pups were excellent lines and of good healthy backgrounds. That's all for now ...

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41 out of 84 people found this review helpful.

I am a happy customer

By karenilene on 1/16/2008

  • Overall Rating: 9
  • Service: 8
  • Selection: 10
  • Yes, I would go back!

My Chichahua Tegan is now 18 months old. I fell in love with him from the second I laid eyes on him in Pets on Lex. The price I paid was over the mean, however, I have a one of a kind, love of my life. He also has had a cough on and off since I purchased him, but I take care of him and will continue to do so for the rest of our lives. After purchasing him, the store called me to make sure he was doing well. I would have paid anything for this little guy on that day, and have never regretted bringing him into my life.

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46 out of 91 people found this review helpful.

The nicest dogs on the block!!!

By bluejal on 1/16/2006

  • Overall Rating: 7
  • Service: 6
  • Selection: 7
  • Yes, I would go back!

I bought my year-old imerial shih-tzu at that store and she is a wonderful puppy. The staff was not extremely helpful but i found the dog i needed. I also bought an adorable coat and pillow for her although you have to search the store fully to find a nice item or product. Some of their things are ugly. They were helpful in telling me how to take care of the dog but their food and tonics etc. sucked. I enjoyed this store and would reccomend it too anyone looking for a small common dog.

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74 out of 174 people found this review helpful.

Horrible Experience

By MaxTedMal on 11/23/2005

  • Overall Rating: 1
  • Service: 1
  • Selection: 1
  • No, I would not go back!

I recently purchased a puppy from this store and it was such a horrible experience. I have NEVER encountered a store where the owner and staff are so rude to their customers. The owner in particular is a complete brute and was so rude to my wife he made her cry. We were really torn whether to actually purchase from this store. We found a beautiful sweet puppy but didn't want to patronize the store - finally, we did purchase the puppy simply to save him from the poor treatment and conditions of this store. There was one very helpful assistant in the store responsible for the pets that was helpful and warm towards the animals. My only word of advise is to NEVER STEP FOOT IN THIS STORE !!!

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103 out of 193 people found this review helpful.

Stay away from trouble!!!!!

By fablife on 9/16/2005

  • Overall Rating: 1
  • Service: 1
  • Selection: 1
  • No, I would not go back!

This store does not belong to NYC or anywhere else. The treatment of the animals is below par. They will sell you animals with kennel cough and then tell you its only a small cough. Meanwhile we check with the best vet in NYC and he mentioned that the dog should be treated immediately. Please be careful there is a new cough that even Antibiotic will not cure, so since its highly contagious to other animal, you must be very careful. I then proceeded to call the store basically 18 hours after receiving him, they asked me to bring the dog back. Scared they gave me full credit, and told me that when the dog will be better they will call for me to take him back. Evidently these people got scared and will not return me the dog. No call me. If you like these methods , you should then go there give them your money and support business people that belong more to used car dealership on Route 6.

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77 out of 158 people found this review helpful.

Rude-On-Lex

By jenn on 2/18/2005

  • Overall Rating: 3
  • Service: 1
  • Selection: 5
  • No, I would not go back!

The selection of supplies for dogs and cats is decent, although a lot of the basic items like dog harnesses and coats are a bit pricey. The service is horrible, as well as the store policy. I was rudely denied a store credit by a sales person for a coat I had purchased the day before that didn't fit my dog. I asked for the store credit after I tried to find another coat to exchange, but they did not have the size I needed, and made no attempts to help me when I asked if there were additional sizes in the back, or if they'd be getting anything else in soon. Nobody working there was helpful or friendly at all. The only word they uttered over and over was NO. After complete frustration I walked out with the coat I could not use and decided there isn't anything there you can't get at another pet store. This is a big city- there is no need to spend your money at a store that does not know how to treat customers!

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83 out of 166 people found this review helpful.

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