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All Reader Reviews of...

Room

25 North Moore, New York, NY, 10013
at Varick St.
212-226-1045

Avg. Rating

8
Service: 7
Selection: 9
"Recommended"

Average Reader Rating on a Scale of 10.

67% would go back.

Write your own review

Great Experience

By mdv on 12/9/2013

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

Room has always been on list of furniture stores to explore and once I saw their new site on line, I made the effort and went to their Tribeca location to see "in person" a sofa that I was contemplating. All I can say. that it was definitely worth my time. I was amazed to find out that not only you can customize the sofa in terms of length, depth and height but also the amount of cushions, cushion fill and even seams!!! and the lead time- 6-8weeks. I looked no further and I decided to order the sofa right then and there ( I normally would of look other places, but I was sold on the customization and lead time).. I actually received it in 7 weeks and I love my new sofa!! I am planning to return because I am eyeing a bamboo dining that is also customizable.

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6 out of 14 people found this review helpful.

There is hope!

By emmettg1 on 11/21/2008

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

I don't normally take the time to write these kinds of things, but was just treated so nicely - which can be unusal in this city - that I wanted to give a shout. I was beaten down by a miserable renovation experience, and had a couple of crummy experiences with other stores when I chanced by ROOM on a rainy Saturday. They were friendly, helpful, knowledgeable, efficient and had a really cool selection of stuff. I bought several pieces and will go back, as soon as I can afford it. Great store.

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59 out of 110 people found this review helpful.

highly recommended!

By robthrog on 8/20/2008

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

A great experience. Friends of ours recommended ROOM when we bought a new apartment, and we were pleased every step of the way. The staff was knowledgeable, the lead times were good (8 weeks for a fully customized sectional!) and they also helped us with space planning. (And the furniture is beautiful.) I'll be going back when we design our next home.

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52 out of 102 people found this review helpful.

A superior experience

By franvick on 8/20/2008

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

My husband and I stopped in by chance and were so taken with the unique designs and personal attention that we ended up purchasing several items, some of which were very customized. Not only was the level of customer service excellent throughout the process (including very detailed production drawings of the pieces were purchasing, which really put our minds at ease!), but the items arrived on time and in perfect condition. I happily tell my friends where I bought these pieces, and could not recommend ROOM more highly!

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48 out of 97 people found this review helpful.

I agree--stay away

By ssk on 12/8/2007

  • Overall Rating: 5
  • Service: 1
  • Selection: 8
  • No, I would not go back!

when I saw the first review, i knew i had to add my experience with Room. It was horrible. they were amateurs, lost the order, delayed the order, wound up giving me a floor sample after delivering the wrong color couch while still making me pay for a new one. they did give me a discount for the wait, but overall, i would never ever ever ever go there again. Hope this helps.

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78 out of 120 people found this review helpful.

Awful, incompetent service

By savvynyer on 7/27/2007

  • Overall Rating: 3
  • Service: 1
  • Selection: 5
  • No, I would not go back!

Although Room has some unique, interesting pieces, our shopping experience with them was HORRENDOUS. The service was painfully slow and the staff (basically husband and wife team) was incompetent and difficult. Amateur service. Definitely not worth the trouble. Go somewhere else.

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43 out of 84 people found this review helpful.

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