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Avg. Rating

Service: 3
Selection: 5
"Not Recommended"

Average Reader Rating on a Scale of 10.

33% would go back.

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Terrible customer service. Terrible advice re fit of clothing

By janewarshaw1942 on 5/15/2011

  • Overall Rating: 2
  • Service: 1
  • Selection: 3
  • No, I would not go back!

Re the Searle on Third Ave btw 74th and 75th. I bought a coat that I was told fit me perfectly. I was unsure but trusted the salesperson's advice. When I got it home my daughter and close friends told me it looked ridiculous me... way too big. It was pretty expensive and I had been ambivalent but the salesperson offered to give me a small discount. When I returned the coat I was told that discount meant I couldn't get the cost credited back to my credit card but had to have a large store credit to a store I NEVER WANT TO GO INTO AGAIN. I've never had such a terrible time in any store. THEY REALLY DON'T CARE ABOUT THEIR REPUTATION IN THE NEIGHBORHOOD OR WITH ANY CUSTOMERS. Bring a friend to get another opinion when you shop there. Better yet, save yourself a lot of grief and shop elsewhere. THEY ARE THE WORST.

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108 out of 199 people found this review helpful.

Dishonest, incompetent, and condescending staff

By 281001 on 12/28/2008

  • Overall Rating: 3
  • Service: 1
  • Selection: 5
  • No, I would not go back!

No concept of customer service. Brazenly dishonest, with the goal of swindling every penny out of your wallet.

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109 out of 223 people found this review helpful.

Coats are best buy

By britu on 2/18/2003

  • Overall Rating: 8
  • Service: 8
  • Selection: 7
  • Yes, I would go back!

The sheepskin coats here are good quality and not bad price. Sweaters, etc are pricey but fun. Service is fair.

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176 out of 374 people found this review helpful.

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