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All Reader Reviews of...

Stereo Exchange

627 Broadway, New York, NY, 10012
nr. Houston St.
212-505-1111

Avg. Rating

7
Service: 7
Selection: 8
"Recommended"

Average Reader Rating on a Scale of 10.

71% would go back.

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Bad service

By Gtaglioni on 9/7/2012

  • Overall Rating: 2
  • Service: 1
  • Selection: 2
  • No, I would not go back!

I entered Stereo Exchange in search for professional advice on audio equipments. I found only greediness and commercialism. I was offered a professional site visit. It costed me $272. I was promised to be credited back that amount with first purchase. When I was to make it, they invented all excused in order not to give my money back. How greedy! And the technical advised they give me was flawed and i precise I will never buy anything in Stereo Exchange and I strongly recommend: do not enter in Stereo Exchange!

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44 out of 85 people found this review helpful.

Excellent service

By dannyandelyse on 11/11/2008

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

Went way beyond required service for a first time customer. Great selection and superb sales staff. Been to all the other high end stores and they are fine, but this one is the winner. Bravo and ask for the ELF!

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72 out of 134 people found this review helpful.

Great experience - again!

By jwingertsman on 11/10/2008

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

I recently purchased a pair of Totem "The One" speakers from Stereo Exchange and found that as has been my experience in the past I was delighted with the entire transaction from the intitial inquiry to post installation support of the product. It can be a challenge these days to find a retailer that you can trust and work with when spending your hard earned money. The people at Stereo Exchange keep me coming back because I know I can count on them to keep me delighted as a customer. I have recommended Stereo Exchange to friends of mine for their entertainment equipment needs and they too have been delighted with the experience. Stereo Exchange, keep up the good work!

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106 out of 177 people found this review helpful.

Like a New Set of Ears

By marcuspage on 11/2/2008

  • Overall Rating: 9
  • Service: 10
  • Selection: 7
  • Yes, I would go back!

Being an avid composer, it only made sense to stop listening to all of my music through cheap computer speakers and Radio Shack headphones and really hear what my music and others' music sounded like. I went down to Stereo Exchange and was rewarded with knowledgable, friendly sales staff and a set-up that I frankly can't stop raving about -- it's like having a new set of ears to hear music with.

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68 out of 132 people found this review helpful.

Post Sale Service is Why This is The Store You Want

By rgarnold on 10/31/2008

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

First off - I dont work for the store, I don't date anyone that works there, no relatives work there etc! These guys understand their products and they understand service. The real test of a store is when things don't go exactly right. My experience: I bought high end equipment that did not perform as expected, but for reasons that were not clear. My salesman, Alan (who calls himself "the audio elf") was consistent in his follow-up and proactive in calling both me and the manufacturer's tech support to help solve the problem. Rather than my chasing Alan, he chased me, working on the solution! How great is that? And supporting Alan was the owner of the store, who also took the time to get personally involved. They were both genuinely interested in helping me solve the problem (rather than dumping the issue on or blaming the manufacturer).

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71 out of 136 people found this review helpful.

Stereo Savvy I am not but they are

By stereosavvy on 10/28/2008

  • Overall Rating: 9
  • Service: 9
  • Selection: 9
  • Yes, I would go back!

Went shopping last week in Soho and came across a store that looks like it is from another era. I am not the audio shopper in the family, I leave all that to my husband, and I must admit to fighting the issue before. I have long thought why spend, aren't all theses chain store alike?Well my excursion has taught me well. I don't want to go into a store with questions only to be read a description from a cue card by a college student , I am more than capable of reading those little signs on my own. When I shop I want someone to know what they are talking about what ever the product. Stereo Exchange has that part down, they answered all my questions and they were polite even though I said I wasn't "buying" today. I was impressed with them so on the weekend I brought my husband down, and he was like a kid in a candy store.I look forward to seeing and hearing it all in my living room.

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84 out of 159 people found this review helpful.

Hey that was great

By swissmyer on 10/26/2008

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

I'm a highly discerning listener with little time for the usual bias salesman's product run-around. I was contented to find the salesperson was not so pushy about specific products but rather offered me a plethora of choices to accommodate to specific stereo needs. I ended up with a phenomenal sounding McIntosh Int. Amp and well matched speakers. I would definitely suggest anyone looking for a reasonably good HiFi to at the very least check out Stereo Exchange for themselves.

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67 out of 125 people found this review helpful.

Good Experience

By theteabitch on 10/25/2008

  • Overall Rating: 10
  • Service: 10
  • Selection: 9
  • Yes, I would go back!

I'm really not very knowledgable about stereos but I love music and I wanted to upgrade to something better. The staff at the Stereo Exchange was really low key and helpful. I told them my budget and space requirements and ended up buying a cute little system.

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86 out of 155 people found this review helpful.

My entry to hi-fi

By creatureland on 10/25/2008

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

I recently saved up to buy my first Stereo System. I managed to scrape together about $3,000. I was able to get a fantastic integrated amp with a built in DAC for my computer called the Decco, a Project Debut III turntable and phono pre, a pair of B&W bookshelf speakers and Transparent speaker cable. I really feel that I got the best for my money and my music has been taken to another level. Thanks guys!

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66 out of 120 people found this review helpful.

Stereoexchange staff, service and products

By soundoff on 10/25/2008

  • Overall Rating: 9
  • Service: 8
  • Selection: 9
  • Yes, I would go back!

Set right in the center of where SoHo, Noho, East Village and West Village in NYC - lies one of the most fun shopping experiences one can find in The Big Apple. Stereo Exchange has some of the very best audio/video gear to found anywhere. From moderately priced audio gear from companies like Rotel and Arcam to super high-end gear from McIntosh and an American company called Ayre. They have incredible speakers from Italy called Sonus Faber as well as speakers from Canada (Totem) and Great Britain (B&W) and other cool home-theater pieces. They also have the largest plasma TV to be seen in any store . It is 103 inches. Wow! The staff is great. All the guys there are different but they all love sound and are committed to two-channel audiophile sound while still knowing more about home-theater than just about anyone - anywhere. They do custom install really well and even do repairs. This place rocks!

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76 out of 146 people found this review helpful.

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