Horrible Customer Service--AVOID NEIL!!

LuLuT from 10009 | Posted on 2/13/09

NEIL, was the rudest to me a store employee--in ANY store--has ever been to me. NEIL had a huge pile of my sell-back books he wouldn't take & I inquired how he was making his decisions. They were hard covers; paperbacks were of good quality as well. NEIL snapped this was his job & he knew how to do it. He continued to rant about how he didn't have to take my books if he didn't want to and that I had no idea how to do his job. I let him know he was being quite rude to me for no reason when all I had done was ask a honest question. Every time I've sold books here, it's never been like this. I told NEIL I would let all of my friends know how poor the customer service is here. NEIL replied that he can say whatever he wants and he doesn't care what I think and that I probably didn't have any friends. Even a co-worker reprimanded him for that and said sharply, "NEIL!" Avoid this place and the rude staff.

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