- READER REVIEWS
All Reader Reviews of...
143 E. 62nd St., New York, NY, 10065
at Lexington Ave.
Worst Customer Service in Manhattan
By sop on 12/16/2007
This is the absolute worst experience you will ever have. They close the store before the time indicated on their door. You are treated poorly by a 60 year old angry and nasty woman who thinks that it is alright to treat customers poorly. The button selection is ok and very expensive. They donot let you select your buttons so you can end up with damaged buttons and pay the full price for it...I will never go back there it is awful and it is not right to treat people that way.
Awful, awful experience
By nycconsumer on 4/14/2008
I can guarantee two things if you choose to visit this shop - (i) to find an inventory, albeit expensive, that is fairly extensive and (ii) to be treated like garbage. Without a doubt, this is the worst retail experience I have had in the city. The woman whom I encountered, who turned out to be the manager, was nasty AND unhelpful. She did not get out of her chair when I asked for recommendations for buttons for my coat. I was told to "just look around." When I tried to show her a picture of the same coat, she said, "why are you showing me this?" When I asked to speak with the manager, she informed me she was the manager and that my complaint was a result of "misunderstanding." How kind of her. I would suggest to the owner to fire this woman, as she has ruined twice for me a store that is a real gem in terms of offerings. Based on the other views, clearly I am not alone
very high mark up
By marina5700 on 7/8/2009
I sought leather buttons, found them here for 1.00 more per button than in notions district (38th between 7&8 Aves, same quality. Also, the salesman at Tender Buttons could not wait to get rid of his customers. Not so "tender", and overpriced. If you want extremely fancy buttons for which you are prepared to pay like 60.00 per button, you may find a unique selection here. But for almost anything else, go to the garment district.
Rudest staff in city
By shaloud on 5/23/2012
Having lived in the city previously for a good while I am used to "surly" but the lady that works at this shop takes the cake. She may be elderly but that gives her no right to speak to customers this way (read other reviews). I came in and showed her an antique button that I wanted to replicate and she immediately started to shout at me about never finding the exact same one and how I should just go to the garment district for a better choice. I have no idea what set her off but she kept on and on while she showed me similar buttons in the store. I ended up buying quite a few so I wouldn't have to return. Unless I pulled up in a stretch limo with a body guard (the staff were all over these people). Sheesh. She's not selling the crown jewels. Get a life.
Wonderful buttons, snotty unhelpful staff
By Jane_Jane on 1/2/2009
The experience of buying (a vast array of beautiful) buttons at Tender Buttons is completely ruined by the rudeness of the staff. I felt I was inconveniencing the staff-members I asked questions of; they were snappy and unwilling to help. These people don't even know the meaning of the term 'customer service'. Although I found the buttons I wanted I won't particularly enjoy going back to buy more.
Not So Tender Service
By normaknits on 1/9/2010
I was excited to go to this quaint and lovely place on the recommendation of a trusted friend from New York. I went yesterday and was thrilled with the place -- at first. I chose several sweaters' worth of buttons that came to about $100. While I was browsing, though, I heard the way three customers ahead of me were treated, which was the Old Stereotype of New York customer service -- I thought that was extinct! I am NOT thin-skinned, but I was rather appalled. Worse, they don't take credit cards, and customers are told harshly, "There's a bank right around the corner." I put my lovely selection of buttons back and left. I might go back for just the right button, but probably not.
I'd heard of this shop for decades
By dulaney on 12/27/2009
Tender Buttons has been on my radar for at least 20 years. On my recent first trip to NYC I set aside time to go there and found the setting and the shop charming, the selection wonderful, and the staff not particularly forthcoming. It was as if I was bothering them by asking questions. I would go back, because the buttons are a delight to behold; but I will not expect a welcoming atmosphere. Do the people who work there not like what they do? Maybe I was just there on an "off day." Don't be put off by the reception you get (or don't get); the stock and the items on display are worth the time to go there.
By stellathecat on 12/31/2009
I had heard of Tender Buttons but did not have time to look for it on my visit to NYC. So what a surprise,one day while looking for a restaurant, to find ourselves standing in front of this magical little store. We were thoroughly enchanted by this tiny button museum and enjoyed searching for the perfect buttons for my daughter's sweater. I found the button boxes well-organized and easy to search through and the staff was polite and personable enough when I had a question. I found the selection here much better than the standard buttons available on 38th St. if you are looking for something truly special. The prices were pretty reasonable too.
Like no place else
By nynostalgic on 10/22/2011
I started going to TB in the 1970's. I have shopped for buttons all over the country and part of the world and the quality and selection here cannot be matched. It even attracts business men and celebrities (saw Johnny Carson there once looking at special balzer buttons). At one time they also had buttons from designers - I found Robert Morris buttons that had been used by Donna Karan and Morris-like buttons that had been used by Luis DelOlio for Anne Klein (saw the blouse in Bloomingdales for several hundred dollars). Expensive but great quality. I place these buttons on purchased garments and remove them when I no longer use the garment. I purchased lapis and malachite buttons and some Robert Morris buttons at least 25 years ago that survived dry-cleaning (cover with foil). I can understand why the staff can be surly. They get a lot of tourists and lookie lous. I have been in the shop when customers left about 20 boxes out and did not purchase and when a customer took inordinate amount of their time and made a very small purchase.
love for buttons and love for new york city
By joyradish on 12/17/2007
Perfect in every way - beautiful buttons curated as in a museum, boxes and tables and picture frames full of buttons, buckles, large, small, antique, unique, foreign, adorable . . . Anyone who loves buttons, sewing, art, costume, history, New York City, Lexington Avenue, life, adventure, experience, and all that - will worship Tender Buttons! If you don't love it, you don't know.
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