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All Reader Reviews of...

Tender Buttons

143 E. 62nd St., New York, NY, 10065
at Lexington Ave.
212-758-7004

Avg. Rating

8
Service: 6
Selection: 9
"Recommended"

Average Reader Rating on a Scale of 10.

71% would go back.

Write your own review

Worst Customer Service in Manhattan

By sop on 12/16/2007

  • Overall Rating: 1
  • Service: 1
  • Selection: 1
  • No, I would not go back!

This is the absolute worst experience you will ever have. They close the store before the time indicated on their door. You are treated poorly by a 60 year old angry and nasty woman who thinks that it is alright to treat customers poorly. The button selection is ok and very expensive. They donot let you select your buttons so you can end up with damaged buttons and pay the full price for it...I will never go back there it is awful and it is not right to treat people that way.

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222 out of 341 people found this review helpful.

Awful, awful experience

By nycconsumer on 4/14/2008

  • Overall Rating: 5
  • Service: 1
  • Selection: 8
  • No, I would not go back!

I can guarantee two things if you choose to visit this shop - (i) to find an inventory, albeit expensive, that is fairly extensive and (ii) to be treated like garbage. Without a doubt, this is the worst retail experience I have had in the city. The woman whom I encountered, who turned out to be the manager, was nasty AND unhelpful. She did not get out of her chair when I asked for recommendations for buttons for my coat. I was told to "just look around." When I tried to show her a picture of the same coat, she said, "why are you showing me this?" When I asked to speak with the manager, she informed me she was the manager and that my complaint was a result of "misunderstanding." How kind of her. I would suggest to the owner to fire this woman, as she has ruined twice for me a store that is a real gem in terms of offerings. Based on the other views, clearly I am not alone

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152 out of 338 people found this review helpful.

very high mark up

By marina5700 on 7/8/2009

  • Overall Rating: 5
  • Service: 3
  • Selection: 7
  • No, I would not go back!

I sought leather buttons, found them here for 1.00 more per button than in notions district (38th between 7&8 Aves, same quality. Also, the salesman at Tender Buttons could not wait to get rid of his customers. Not so "tender", and overpriced. If you want extremely fancy buttons for which you are prepared to pay like 60.00 per button, you may find a unique selection here. But for almost anything else, go to the garment district.

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144 out of 261 people found this review helpful.

Rudest staff in city

By shaloud on 5/23/2012

  • Overall Rating: 5
  • Service: 1
  • Selection: 9
  • No, I would not go back!

Having lived in the city previously for a good while I am used to "surly" but the lady that works at this shop takes the cake. She may be elderly but that gives her no right to speak to customers this way (read other reviews). I came in and showed her an antique button that I wanted to replicate and she immediately started to shout at me about never finding the exact same one and how I should just go to the garment district for a better choice. I have no idea what set her off but she kept on and on while she showed me similar buttons in the store. I ended up buying quite a few so I wouldn't have to return. Unless I pulled up in a stretch limo with a body guard (the staff were all over these people). Sheesh. She's not selling the crown jewels. Get a life.

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65 out of 117 people found this review helpful.

Wonderful buttons, snotty unhelpful staff

By Jane_Jane on 1/2/2009

  • Overall Rating: 6
  • Service: 1
  • Selection: 10
  • Yes, I would go back!

The experience of buying (a vast array of beautiful) buttons at Tender Buttons is completely ruined by the rudeness of the staff. I felt I was inconveniencing the staff-members I asked questions of; they were snappy and unwilling to help. These people don't even know the meaning of the term 'customer service'. Although I found the buttons I wanted I won't particularly enjoy going back to buy more.

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89 out of 167 people found this review helpful.

Not So Tender Service

By normaknits on 1/9/2010

  • Overall Rating: 6
  • Service: 1
  • Selection: 10
  • No, I would not go back!

I was excited to go to this quaint and lovely place on the recommendation of a trusted friend from New York. I went yesterday and was thrilled with the place -- at first. I chose several sweaters' worth of buttons that came to about $100. While I was browsing, though, I heard the way three customers ahead of me were treated, which was the Old Stereotype of New York customer service -- I thought that was extinct! I am NOT thin-skinned, but I was rather appalled. Worse, they don't take credit cards, and customers are told harshly, "There's a bank right around the corner." I put my lovely selection of buttons back and left. I might go back for just the right button, but probably not.

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172 out of 326 people found this review helpful.

I'd heard of this shop for decades

By dulaney on 12/27/2009

  • Overall Rating: 7
  • Service: 4
  • Selection: 10
  • Yes, I would go back!

Tender Buttons has been on my radar for at least 20 years. On my recent first trip to NYC I set aside time to go there and found the setting and the shop charming, the selection wonderful, and the staff not particularly forthcoming. It was as if I was bothering them by asking questions. I would go back, because the buttons are a delight to behold; but I will not expect a welcoming atmosphere. Do the people who work there not like what they do? Maybe I was just there on an "off day." Don't be put off by the reception you get (or don't get); the stock and the items on display are worth the time to go there.

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135 out of 267 people found this review helpful.

Delightful surprise

By stellathecat on 12/31/2009

  • Overall Rating: 9
  • Service: 7
  • Selection: 10
  • Yes, I would go back!

I had heard of Tender Buttons but did not have time to look for it on my visit to NYC. So what a surprise,one day while looking for a restaurant, to find ourselves standing in front of this magical little store. We were thoroughly enchanted by this tiny button museum and enjoyed searching for the perfect buttons for my daughter's sweater. I found the button boxes well-organized and easy to search through and the staff was polite and personable enough when I had a question. I found the selection here much better than the standard buttons available on 38th St. if you are looking for something truly special. The prices were pretty reasonable too.

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140 out of 264 people found this review helpful.

Like no place else

By nynostalgic on 10/22/2011

  • Overall Rating: 9
  • Service: 7
  • Selection: 10
  • Yes, I would go back!

I started going to TB in the 1970's. I have shopped for buttons all over the country and part of the world and the quality and selection here cannot be matched. It even attracts business men and celebrities (saw Johnny Carson there once looking at special balzer buttons). At one time they also had buttons from designers - I found Robert Morris buttons that had been used by Donna Karan and Morris-like buttons that had been used by Luis DelOlio for Anne Klein (saw the blouse in Bloomingdales for several hundred dollars). Expensive but great quality. I place these buttons on purchased garments and remove them when I no longer use the garment. I purchased lapis and malachite buttons and some Robert Morris buttons at least 25 years ago that survived dry-cleaning (cover with foil). I can understand why the staff can be surly. They get a lot of tourists and lookie lous. I have been in the shop when customers left about 20 boxes out and did not purchase and when a customer took inordinate amount of their time and made a very small purchase.

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61 out of 119 people found this review helpful.

love for buttons and love for new york city

By joyradish on 12/17/2007

  • Overall Rating: 10
  • Service: 10
  • Selection: 10
  • Yes, I would go back!

Perfect in every way - beautiful buttons curated as in a museum, boxes and tables and picture frames full of buttons, buckles, large, small, antique, unique, foreign, adorable . . . Anyone who loves buttons, sewing, art, costume, history, New York City, Lexington Avenue, life, adventure, experience, and all that - will worship Tender Buttons! If you don't love it, you don't know.

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126 out of 242 people found this review helpful.

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