1514 Broadway, New York, NY, 10036
nr. 44th St.
By Jonathanjubilant on 4/17/2012
Hey fellow customers, I, Jonathan, am one of the most fortunate customers that had an awesome experience at Toys_R_Us store in Time Square. I met one of the "guest-welcoming" staff (in yellow shirt) and he was very courteous to direct me to the right section. I walked up to a worker (in blue shirt) in the toys' section for kids and explained what I wanted. He showed me the hot / best-selling race cars, stunt/strike speed cars and explained the features patiently and clearly, in a precise manner - valuing my time. Consequently, I was able to choose the one I wanted. After that, he led me to one of the managers, (in black shirt) who was the only one with an open register, - as it was nearly closing time - she was very benevolent and friendly. Though the gift wrapping section was closed, (long story, short) she suggested me to buy a wrapper and helped me pack it patiently and in a perfect manner as well (although it was late) In a nut-shell, I have experienced the best customer service in my whole life, by these aforementioned folks who have provided the highest value of 'service'. I can emphatically recommend you folks to check this store and you'd never go I any other store in NY for kids' stuff, toys, etc,. Kudos to all the folks that helped me on 04/17/2012!
By SwellSundae on 1/25/2012
Been here quite a few times, native New Yorker here. Mainly to look around, have fun. Love that they now have a wall next to the escalators for Uglydolls on the first floor you walk in, so that's one thing I check out whenever I come. Bringing friends here to see the Barbie dreamdoll house and candy shop on the above floor is fun too, as is the nerf gun selection on the bottom floor, alongside a great amount of electronics, video games and the ice cream shop there (which I've yet to buy from, in my opinion a little expensive than I'd pay). I'm surprised to know that they still have DDR (short for Dance Dance Revolution for those that don't know what I'm talking about) cabinets there, all of them SuperNOVA so that's good. For the video game selection, they could go bigger though that's what GameStop is for. And I've yet to ride the giant ferris wheel there, will stash away some for a rainy day to hang with friends and ride in it just for fun's sake. In general, a great place for touristy fun, though you'd probably have to be okay with being jam packed with a million other people too. Again, something to expect in New York.
By ann_ski on 12/19/2010
@ toddegreen, it's called "MY UFO". The Toys R Us in Times Square is good, as long as you keep in mind that it's about 10-parts tourist destination/experience, and 1-part toy store. Most New Yorkers have never set foot in the store when looking to purchase toys. It's huge, and loud, and comes complete with an indoor ferris wheel, 25-foot lego displays, and an ice cream parlor. Kids lose their minds (in a good way). Customer service in the store is great; there are lots of young associates milling around to help you navigate, but it doesn't surprise me that the telephone customer service stinks. Try calling Bloomingdales, or Macys, ...or Disney World for service these days and you'll sadly find the same thing. You'll have better luck Tweeting your question to the store :)