Rude and snobby service trumps beautiful merchandise.

kem2110 from 10025 | Posted on 4/27/09

Since when, in the midst of a recession, is it OK for a salesperson to tell a customer "it is only $20" for what was once "free repair" of a necklace that has broken on its own twice since purchase for over $300 only eight months ago? The selection at this place is to-die-for, but I am sure the owner could find staff with more class and grace than the obnoxious ones I spoke to on the phone. The girls were bitchy and should check their egos before they call a customer. Also, I recommend never telling a customer that it is "the customer's responsibility" to cover repair costs because "buyer beware" - how about you, the STORE, stand by your product and chase down the designer who is too cheap to use real metals for their jewelry, for the $20 repair fee. I will never buy something there again.

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