New York Magazine for iPad
We hope you enjoy the New York Magazine app for iPad, which includes access to each weekly issue of New York Magazine plus some of the best of our websites, nymag.com, Vulture, the Cut, and Grub Street. Stories from our websites update multiple times each day with a selection of blog posts, slideshows, interviews, and more. The daily content is free to everyone who downloads the app. Issues of the magazine are available to subscribers. If you’re a print subscriber, you can activate access to our digital edition as part of your magazine subscription. If you aren’t a print subscriber, you can sign up for a digital subscription using the built-in iTunes subscription options. You can also buy single issues of the magazine using the "Buy" buttons you’ll find when you browse through the built-in store.
Frequently Asked Questions
The App
Q: How do I navigate the app?
A: For articles from our websites and blogs (nymag.com, Vulture, Grub Street, The Cut, Science of Us), push the sliding navigation bar down and tap any headline to open the full story. Swipe vertically within stories and horizontally between them. Tap the screen once to bring up a thumbnail view of all web content on the app.
For issues of New York Magazine, pull the sliding navigation bar up to enter the Store. Toggle to the Library to access issues that you’ve purchased. Tap “Download” and then “Read” to open an issue. Swipe vertically within stories and horizontally between them. Tap the screen once to bring up a thumbnail view of the full issue.
Q: What is the difference between the iPad app and digital editions sold for the Nook and Kindle and for digital newsstands, such as Next Issue Media, Google Play, Magzster, and Zinio?
A: Digital editions on these other platforms are PDF replicas of the magazine. They are not interactive or designed specifically for tablets, and they do not include any content from our websites. Each must be purchased separately.
Subscriptions
Q: I just purchased a digital subscription through nymag.com. How do I begin receiving copies?
A: If you signed in from the subscriber screens that appeared during the initial download, you’re all set. Just pull up the app’s slider bar (labeled “Magazine” on the left and “News” on the right) and tap on “Library.” The issue that was current when you first subscribed and any issues of your subscription that have been published since will be ready to download and read. New issues will appear in Apple’s Newsstand as soon as they are published.
If you didn’t sign in during the initial download, pull up the slider bar to access the “My Account” button on the left side of the navigation bar.
Q: If I’m already a New York Magazine print subscriber, how do I get the iPad edition?
A: Access to the iPad edition is included with your print subscription. Just download the app from the App Store (for free) and follow these steps:
- Pull up the sliding navigation bar up so that you’re in the Store/Library.
- Tap My Account in the bottom left corner of the navigation bar.
- Tap I Am A Subscriber > Sign In / Activate > Activate.
- Choose My Account Number or My Mailing Address to create digital access, using the information from your magazine label.
- Fill out the account number or mailing address screens. Your account number is the first 9 digits (only) of the number that appears on your label. And be sure you are using your NEW account number, found on subscription labels starting with the 12/1/14 issue. If you are using your mailing address, be sure it matches the one on your label.
- Create a password for your account (must be six or more characters and include at least one letter and one number) and hit Submit. After a few moments, you’ll be taken to the app’s home screen
- From the home screen, pull up the app’s slider bar (labeled Magazine on the left and News on the right) and tap on Library in the lower right corner of the bottom navigation bar. All issues of your subscription that have been published will be ready to download and read. New issues will appear in Apple’s Newsstand as soon as they are available.
- If you delete or update the app, you may be required to sign in again with your email and password.
Q: I have a print subscription to New York Magazine and am trying to create digital access using my print account number, but it keeps failing.
A: At the end of 2014, we moved our subscriber file to a new vendor and needed to change subscribers’ account numbers. Your new account number can be found on subscription labels, beginning with the December 1, 2014 issue.
Q: I have a subscription purchased directly from New York Magazine and am trying to sign in with my email and password, but it keeps failing.
When we moved our subscriber file to a new vendor at the end of 2014, subscribers were asked to revalidate their accounts by creating new passwords. If you’ve been unable to revalidate your account, please contact Customer Care at nymag-app@nymag.com or 1-800-678-0900.
Q: I don't see the issues I've previously purchased or downloaded.
A: If you purchased through iTunes/Newsstand, check that the App Store account in your iPad’s Settings is the same one used to purchase the issues. If it is, tap My Account in the bottom left corner of the Store/Library screens. Tap I Am A Subscriber and then Connect to iTunes to restore your issues. If you purchased a subscription directly from New York Magazine, be sure you have signed in to the app. If you’re still experiencing problems, please contact Customer Care at nymag-app@nymag.com or 1-800-678-0900.
Q: Issues that I purchased within the app say "BUY" instead of "DOWNLOAD."
Subscribers who purchased directly from New York Magazine must sign in:
- Tap My Account in the bottom left corner of the screen when you’re in the Store/Library.
- Tap Sign In.
- Enter your email address and password. (Forgot your password? Click Forgot Password? just below the password field. You’ll be sent an email with instructions for resetting or creating a new one. If you do not receive the email, please check your spam account.)
iTunes subscribers must restore their subscription using their Apple ID
- Tap My Account in the bottom left corner of the screen when you’re in the Store/Library.
- Tap Connect to iTunes.
- Enter your Apple ID password. (Forgot your Apple ID password? You can reset it at appleid.apple.com.) Note that restoring issues can take some time.
Q. "I have signed into the app or restored, but the app still says "BUY” instead of "DOWNLOAD."
- Double tap the round Home Button on the bottom front of your device.
- Close the app by swiping it upward.
- Reopen the app. It should be refreshed and show the correct buttons.
Q. My digital issue isn’t downloading.
- Make sure you are connected to a WiFi network with active internet access. (If you are in an area where many users are sharing the WiFi, your connection may not be sufficient to download an entire issue.)
- Using your 3G, 4G, or LTE connection is not recommended.
- Be sure that you have enough free storage space on your iPad.
Q. How do I enable automatic downloads for my issues?
- On your iPad, tap Settings.
- In the left navigation bar, tap General.
- Tap Background App Refresh.
- Find New York Magazine and slide its toggle switch so that it is green.
Q. I recently purchased a new iPad. Are my issues still available to me?
Yes. If you purchased a subscription directly from New York Magazine, you’ll need to sign into your account:
- Tap My Account in the bottom left corner of the screen when you’re in the Store/Library.
- Tap Sign In
- Enter your email address and password. (Forgot your password? Click Forgot Password? just below the password field. You’ll be sent an email with instructions for resetting or creating a new one. If you do not receive the email, please check your spam account.)
If you subscribed via iTunes, you’ll need to restore your subscription with your Apple ID:
- Tap My Account in the bottom left corner of the screen.
- Tap Connect to iTunes.
- 3. Enter your Apple ID password. (Forgot your Apple ID password? You can reset it at appleid.apple.com.) Note that connecting to iTunes and restoring issues can take a while.
Q. I have a first generation iPad and cannot upgrade my app. What should I do?
You’ll continue to receive new issues, however your user experience will not be optimal.
Q: Can I purchase a single copy?
A: Single copies are available for purchase in the Store by tapping the BUY button on the right side of each cover.
Q: How do I access new issues of my subscription?
A: New issues download automatically to Apple Newsstand, and you’ll be notified when a new issue is available.
Q: How do I cancel my subscription or get a refund?
A: We can issue refunds only for iPad subscriptions purchased directly from New York Magazine. To cancel your subscription or receive a pro-rated refund for unserved issues, please contact Customer Care at 1-800-678-0900.
We cannot refund subscriptions purchased through Apple iTunes. However, auto-renewal of an iTunes subscription may be cancelled by following these steps:
- Tap Store in the bottom right corner of Apple Newsstand
- Tap Featured in the bottom navigation bar
- Scroll to the bottom of the screen and tap on your Apple ID
- Tap View Apple ID and sign in
- Tap Manage App Subscriptions
- Select New York Magazine to disable auto-renew
- Tap Turn Off to confirm your choice
Q: Can I transfer my subscription to another device?
A: Subscriptions from iTunes/Newsstand:
You may access your iTunes subscription or single issues on another iPad if you're signed in with the same Apple ID used to purchase your subscription.
- Tap My Account in the bottom left corner of the screen when you’re in the Store/Library
- Tap I am a subscriber
- Tap Connect to iTunes. (Note that connecting to iTunes and restoring issues can take a while.)
Subscriptions from New York Magazine:
You may access your New York Magazine subscription on another iPad by signing in to the app with your email address and password.
At this time, you may not access your iTunes-purchased subscription on any other tablet device or platform.
Q: What is your privacy policy?
A: You can find our privacy policy here.
Technical Support
Q: I’m trying to download an issue, but it’s stuck at the "processing" stage. What should I do?
A: Close the New York Magazine app by double clicking your iPad’s home button and swiping (up) the thumbnail of the app page. When you are in an area with strong WiFi, reopen the app (by tapping on the icon in Newsstand) and try again to download the issue.
If you’re trying to download an issue just purchased from iTunes, know that you will not be charged again for an issue you've already purchased, as long as you are using the same iTunes account. On reinstall, you'll see a box asking if you wish to restore all purchases. Press Yes. If you miss that box, press My Account in the app’s bottom navigation bar when you’re in the Store/Library, and tap Connect to iTunes to restore your purchases. (Note that restoring can take a while.)
Q: I don't see the issues I've previously purchased or downloaded.
A: If you purchased through iTunes/Newsstand, check that the App Store account in your iPad’s Settings is the same one used to purchase the issues. If it is, tap My Account in the bottom left corner of the Store/Library screens. Tap I Am A Subscriber and then Connect to iTunes to restore your issues.
If you purchased a subscription directly from New York Magazine, be sure you have signed in to the app. If you’re still experiencing problems, please contact Customer Care at nymag-app@nymag.com or 1-800-678-0900.
Q: How do I delete an issue?
A: Issues in your Library that have been downloaded show an Archive button beneath the Read button on the cover. Tap Archive to delete the issue from active storage on your device. You can redownload the issue at any time and will not be charged.
Q: The app keeps crashing!
A: First, check for updates (within the Store in Newsstand) to be sure you’re running the latest version of the app. Next, check your iPad’s Settings to see if you have enough available storage. Each issue requires between 250 and 400 MBs to download. Last, try following these steps:
- Close all running apps (double-click the iPad home button and swipe (up and away) icons along the bottom of the tablet until they disappear.
- Shut down the iPad (hold the power key and then slide the red bar when prompted).
- Turn the iPad on again. The app should now be fine, but if you are still having problems, please contact Customer Care at nymag-app@nymag.com or 1-800-678-0900.
Customer Service
Q: How can I share feedback about my experience or problems using the New York Magazine app?
A: Please send your feedback to nymag-app@nymag.com. Or you can call Customer Care at 1-800-678-0900
New York Magazine and our digital properties are published by New York Media, LLC.