After asking for a few days to decide the proper manner for handling a dispute over $4 in a Chinese-food order, Harvard Business School professor Ben Edelman has come to a conclusion: He’s sorry.
Edelman apologized with a brief post on his website on Wednesday:
Many people have seen my emails with Ran Duan of Sichuan Garden restaurant in Brookline. Having reflected on my interaction with Ran, including what I said and how I said it, it’s clear that I was very much out of line. I aspire to act with great respect and humility in dealing with others, no matter what the situation. Clearly I failed to do so. I am sorry, and I intend to do better in the future.
I have reached out to Ran and will apologize to him personally as well.
That’s a different tune from the emails, which went on and on — long after the restaurant apologized and offered to give him four bucks. Let’s hope Edelman’s actually sorry and not just sorry he got caught.