When your Apple equipment breaks, it sometimes gets shipped off to a facility that performs repairs in bulk. In essence, that means there are a lot of glitchy and malfunctioning pieces of equipment concentrated in one area. A lot of those things are phones capable of calling 911.
That can go very poorly. Sacramento’s local CBS station reported this week that the emergency dispatchers located nearby repair facilities have been flooded with emergency calls, presumably triggered from broken iPhones and Apple Watches.
On average, Elk Grove Police say they’ve received 20 accidental 911 calls a day from Apple, roughly 1,600 calls since October. Hudson says the calls take valuable seconds away from calls that could be real life-and-death emergencies.
Usually, nobody is on the other line, but occasionally, dispatchers hear workers in the background discussing Apple products or general repair chatter.
Apple told the station that it was working with local law enforcement to resolve the issue.